The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
Working as part of the Customer Operations Team, you will be responsible for ensuring all customers and consumers are offered the best possible service and implement complain resolution strategies across the company.
We are working with a brand new customer who are a boutique IT support services company.
They have a diverse client base which is ideal for someone who is looking for a little bit of variety in the daily working lives.
Job Role
This role sits within the IT engineering team and will be hybrid support role comprising a mixture of dedicated onsite support, remote support and installation services for our SME customers.
Closing date: 27-05-2024 Customer Team Leader Location: 1 Marshal Parade; Coldharbour Road, Pyrford, Woking, GU22 8SW Pay: £13.32 per hour Contract: 20 hours per week regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (From 6:30am), afternoons, late evenings (Store Closing) and weekends, to be discussed at interview.
You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.
Full, paid training provided You can now apply for this role using your mobile device (no CV needed!)
Working pattern: Varied shifts including early mornings (From 6:30am), afternoons, late evenings (Store Closing) and weekends, to be discussed at interview.
We're looking for Customer Team Leaders to join our team at Co-op.
Closing date: 31-05-2024 Customer Team Leader Location: 12-14 Madrid Road, Guildford, GU2 7NT Pay: £13.32 per hour Contract: 16 hours per week regular overtime, 3 month temporary contract, part time Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.
We're looking for Customer Team Leaders to join our team at Co-op.
Closing date: 04-06-2024 Customer Team Leader Location: 48 Woodbridge Hill, Guildford, GU2 9AB Pay: £13.32 per hour Contract: 20 hours per week regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.
Closing date: 06-06-2024 Customer Team Leader Location: 12-14 Madrid Road, Guildford, GU2 7NT Pay: £13.32 per hour Contract: 24 hours per week regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (From 6:00am), afternoons, late evenings (Until 10:00pm) and weekends, to be discussed at interview.
You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.
Full, paid training provided You can now apply for this role using your mobile device (no CV needed!)