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An urgent opportunity has arisen working for a very good client of ours in Bishops Stortford for a Logistics/Customer Service Executive!! You don't neccessarily need logistics/shipping experience, a passion a good attitude towards the role is just as important... Duties: Management of customer orders from receipt to delivery Maintain customer delivery instructions and routinely check their accuracy Deal with general enquiries and added value opportunities to support business growth. Support the business in the expectation of our 'On Time In Full' delivery needs. Work with the relevant freight provider to ensure key KPI's are met. Control transport costs and highlight areas for improvement in process. Arrange transportation of goods from an agreed collection point to our customer delivery locations Provide a proactive and consistent level of delivery updates and progress on orders. Ensure cost of transport for each specific delivery are entered into our system to ensure costs attributed to each sale and delivery made. Excellent hours of work and hybrid working available 2 days a week, good location and free parking - so hurry to hear more!
Job Description Great opportunity for a Delivery Service Co-Ordinator to join the team at our Harlow depot. Working on our day shift pattern, you will work an 9.5 hour shift between the hours of 09:00-20:30, 5 out of 6 days across Monday to Saturday. The main focus of the role is to provide support to the drivers once they have completed their drops. You'll be liaising with the wider team & other departments to ensure corrective action is taken on delivery issues. As part of your duties, you will fully de-brief drivers regarding delivery performance. You'll be filing and preparing paperwork and answering incoming and outgoing phone calls, responding appropriately in a professional manner. And you'll need to be computer literate to input data, to process and control the production of invoices and credit notes using SAP and Excel. You'll receive full training on our own software that we hold on site. To join us in this role you will ideally hold some experience working as an administrator. Knowledge or experience of fleet or transport would be advantageous but is not essential as training will be provided. This is busy role which requires you to work to defined timelines so you should be able to prioritise effectively to manage your daily workload. You will have great communication skills, be tenacious and resilient and above all have a desire to deliver results. This role is extremely varied and vital to the entire warehouse and transport operation. You will be part of a team of 7 administrators supporting with administration tasks across our busy operation, so teamwork is essential in liaising effectively with colleagues on other shifts.