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Marc Daniels are working with a household name automotive company based in Bracknell in recruiting a Collections and Recoveries Coordinator. This is a fantastic opportunity to take the next step in your career with a well-established company that is focussed on supporting and developing its employees and has the size to facilitate progression. This role is hybrid-working and has flexible hours. Responsibilities: Pre-Arrears Agreement Handling, speaking with customers who potentially will not be able to afford future repayments. Early arrears Agreement Handling, helping customers who have just entered into arrears and trying to negotiate repayment plans in order to get the agreement back up to date. Vehicle Repossessions, dealing with both the third party agents and also customers Handling of Deceased Agreements. Identifying & referring any agreements that may potentially involve Fraud and tracing of Customers who have been reported as Gone Away. Referring agreements for potential Pre-Litigation Action. Shortfall liability, discussing outstanding liabilities with customers following the end of contract on the agreements, and providing forbearance options. Complaint handling Requirements: Knowledge of using a range of office software, including email, spreadsheets, and databases. Experience in preparing and analysing reporting data for management accurately and to timescales. Able to demonstrate successful communication By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data.
We are recruiting for a Collections Account Manager to join a large European corporate banking group, with worldwide jurisdiction on a 12 months Fixed-Term Contract. The position itself will give the successful candidate the opportunity to be paid a competitive salary with the entitlement to a performance related bonus while receiving a generous holiday allowance and other exceptional range of benefits. The successful candidate must have 2 years of debt collections experience with a background working in Asset Finance! You must have experience, making 30 collection calls per day. Candidates must be available to start immediately or have a maximum notice period of 2 weeks. Hybrid working is on offer (3 days in the office per week at the start then down to 2 days). Examples of responsibilities to expect: Responsible for chasing arrears and manage allocation of cash. Manage the billing of late payment interest and work closely with the accounts department to make certain of correct cash allocation. compliance with Consumer Credit Legislation and DPA strong internal and external stakeholders' relationship. Ad hoc administrative duties. Candidate Requirements: 2 years of debt collections experience and experience making multiple collection calls per day. Immediately Available to start or 2 weeks' notice. Asset Finance Experience is a must have! Comfortable on the phone! - recent/current Experience making 30 calls per day Strong communication and interpersonal skills If you would like to know more about this opportunity, please contact me on