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DEBT RECOVERY MANAGER - LOST & LEGAL Thorpe Park Business Park, Leeds - up to £45K plus benefits Mpeople Recruitment is proud to be working with one of the UK's largest growing energy suppliers of gas and electric energy efficient solutions. Boasting excellent growth and 15 years in the market, our client has a great mix of culture and support. Situated just off the M621 and featuring excellent public transport links and free on-site parking as well as impressive shopping and restaurant amenities. They have a need for an experienced and driven manager to take the helm of their new Debt Recovery team based at the recently refurbished HQ at Thorpe Park Business Park. THE BENEFITS:- Great competitive salary - up to £45K per annum depending on experience 22 days holidays plus Bank Holidays Private Medical Scheme (upon completion of probation) Amazing on-site facilities; break out room, well stocked kitchen, etc Monthly treats including team lunches and pay day sandwiches Pension Scheme THE MAIN RESPONSIBILITIES OF THE DEBT RECOVERY MANAGER - LOST & LEGAL ROLE ARE:- Responsible for the entire Debt Recovery process with the goal of optimising bad debt losses Leading the debt collection team, motivating and organising the staff to ensure the best performance is achieved Deliver to team KPIs Quality assurance and measuring by regular one to one meetings Manage all inhouse, hybrid, remote and offshore team members; setting goals and targets Prepare monthly reporting and commentary on performance on 3rd party debt collection for long-standing debts Strategic implementation to improve collection of debt Ensuring all debtor accounts are moved through the process workflow Represent the company at court proceedings as required. Validation of clean debt to chase Understanding the legislation and being a focal point for new laws THE IDEAL DEBT RECOVERY MANAGER - LOST & LEGAL WILL HAVE:- Have a good understanding of Legal proceedings with B2B Collections Demonstrable experience within a team leader of management role in credit control or collections Knowledge of credit related regulations is desirable Energy industry knowledge desirable Ability to use initiative and manage own workload within required timescales Strong numeracy and literacy skills Strong negotiation skills Excellent communication skills up to senior management Manage conflicting priorities Disciplined and organised with the ability to work under pressure Confident with MS Office suite Apologies but we can only accept applications from candidates that have the right to work in the UK without requiring sponsorship SUBMIT YOUR CV FOR THIS DEBT RECOVERY MANAGER - LOST & LEGAL Mpeople Recruitment Ltd are an employment agency acting on behalf of our clients. Due to the high volume of applications, we receive, as much as we would like to, it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within seven days, please assume that on this occasion your application has not been successful.
An excellent opportunity has arisen for an experienced Collections Manager within a market leading commercial debt recovery agency. The successful candidate will be responsible for the day to day management of a team of Collections Advisors ensuring consistent performance against their key performance indicators. In addition to effectively managing the team's workloads and targets, providing operational support, direction and coaching. Key Responsibilities: Day to day management of a team of Collections Advisors - managing workloads, prioritising workflow and increasing efficiency to meet business targets and team KPI's. Supporting the Head of ABL with the day-to-day management of a portfolio of collections instructions across multiple products and markets, including insolvency, Asset Based Lending, invoice discounting / factoring, Telephone Debt Verifications, corporate & SME debt recovery, early arrears collections, and outsourced credit control. Ownership and collection of higher profile live debtor accounts. Providing accurate and timely reporting to clients as appropriate. Mentor, develop and train the team to ensure that they fulfil their responsibilities confidently, effectively and accurately. Resolve collections issues, disputes, complaints and queries, escalating as appropriate. Develop and maintain personal development plans for the team, including monthly 1-2-1's. Ensure good communication and cooperation with all stakeholders. Reviewing and developing team processes to ensure they are standardised and streamlined to maximise efficiencies. Key Skills: Excellent communication skills and telephone manner Able to communicate in a professional and articulate manner High level of attention to detail Computer proficiency - Word, Excel, Outlook, CRM and Sage or a similar accounts systems Proven team player with excellent interpersonal skills Able to work on their own initiative and as part of a team Punctual and reliable Able to work under pressure and to set timescales Self-motivated, adaptable, dynamic and ambitious Able to demonstrate a willingness to learn and develop Able to lead, manage and develop a team The candidate will also have sound knowledge of most of our areas of expertise: Insolvency, Asset Based Lending, Invoice Finance / Factoring, Telephone Debt Verification, Corporate & SME Debt Recovery, Early Arrears Collections and Credit Control. Ideally, although not essential, the candidate will have experience in the Invoice Finance / ABL sector. In return you can expect a competitive basic salary, plus bonus and a good range of additional benefits.