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Apprenticeship Type: Quantity Surveyor Degree Apprenticeship Start Salary: £21,898 per annum Location: Peterborough Start Date: September 2024? Dive into a career with purpose At Anglian Water we don't just deliver water; we deliver a promise - a promise to safe guard our most precious resource for generations to come. As guardians of water, sustainability isn't just a buzzword for us; its our guiding principle. We believe in the power of community. Through outreach programs and partnerships , we empower local initiatives, ensuring everyone has access to clean, safe water. Because together, we can create a ripple effect of positive change. What's in it for you??????? A nationally recognised qualification - BSc (Hons) Quantity Surveying degree A full-time job at the end of your apprenticeship?(subject to performance and behavioural reviews)?? 25 days annual leave - rising with length of service (plus the choice to buy & sell leave) Company Pension scheme?- Anglian Water double-matches your contributions up to 12%?employer contribution?? Personal private health care Flexible benefits to support your wellbeing and lifestyle, and an extensive range of retail discounts Your Journey: As a Quantity Surveying Apprentice, you will be a Master of Construction cost and contracts ensuring that project stay on budget and on track. You will not only learn the ropes buts also get hands on experience across various teams and projects from governance and contract management to commercial assurance and reporting. You won't be on this journey alone, you will also be enrolled in a 5-year BSc (Hons) Quantity Surveying degree course, giving you the academic edge you need to excel in this field. What does it take to be part of our elite team of apprentices? 5 GCSEs including Maths & English Grade A - C or 9 - 4 (we can also accept function skills qualifications & O levels) Evidence of at least 112 UCAS Tariff points at Level 3 e.g. A Levels, BTEC National Diploma (or equivalent) Passion for problem solving Insatiable curiosity for learning Enthusiastic nature Closing Date: Sunday 9th June 2024 Next Steps: Once we have reviewed your eligibility for the role you will be invited to submit a 2 minute video introducing yourself and explaining why you have applied for this role, following on from this you will then be invited to an informal online interview the week commencing 17th June 2024. If you are successful, you will be invited to the final stage of the process which will be a face to face assessment centre on Tuesday 25th June 2024 in Huntingdon. Inclusion at Anglian Water Inclusion is for everyone, and we are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an environment where all our colleagues feel they belong.
Please note this position is a fixed-term contract covering a period of maternity leave, on a part-time basis (circa 22.5 hours per week). You'll be based from our Peterborough office, working a a hybrid basis with a mixture of office and home working. As a Business Support Analyst your role will involve arranging new installations and upgrades, and scheduling changes for our ResourceLink software customers. Our customer base includes many of the UK and Ireland's most recognised brands, medium-large organisations across private and public sector. Your role will include scheduling the Zellis technical change team, liaising with external and internal customers via extensive telephone and email communication, maintaining detailed and accurate records in our software systems. Key responsibilities include: Managing change requests and customer administration for Zellis ResourceLink customers. Maintaining new and existing customer records via our internal systems. Receiving and reviewing service requests received online, via telephone calls and emails from customers regarding requests / updates to their ResourceLink systems. Gathering, collating and distributing information to enable system changes, including installations, upgrades and ad-hoc changes by liaising with customers and Zellis personnel. Scheduling the Zellis deployment team to perform various technical requests. Liaising with customers and colleagues to ensure SLAs and strict timescales are adhered to. Liaising with the Zellis financial coordinator as necessary, to ensure revenue can be recognised and invoiced in a timely manner. Working closely with other members of the team to ensure appropriate distribution of workload. Ensuring appropriate authorisation before making changes to records in Zellis customer systems. Assisting the business with general enquiries and providing support as necessary. Skills & experience Excellent administration / coordination skills, with relevant experience in similar roles. Experience working with customer support call-logging / ticketing systems. Good numeracy with strong verbal and written communication skills to enable you to work effectively with customers. Flexible in your approach to work. Able to adhere to standard processes but also able to identify opportunities for improvement. Well organised, conscientious, with a high level of attention to detail. Works well to sometimes very tight timescales in a fast paced environment. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you'll have the chance to stretch and challenge yourself in an environment that's varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Complaints Handler Salary: From £25000-£25000 Complaints Handler Starting at £25,000 per year Monday to Friday, Flexible between, 8am - 6pm 37.5 hours per week Lynch Wood, Peterborough, PE2 6FY Summary of the role: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call . With multiple positions available due to our growing partnership with Phoenix, you'll enjoy flexible working hours with no evening or weekend shifts. Located at Lynch Wood, with free on-site parking and excellent transport links, we offer flexibility to suit your work-life balance. A successful complaint handler is compassionate and caring , coupled with a strong ambition for career development . Benefits: We offer 31 days holiday (including bank holidays) An annual discretionary bonus scheme A contributory company pension scheme Excellent employee wellbeing and assistance support programmes A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods, and financial services Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services). What we're looking for: Strong customer service experience is required . Experience of investigating the root cause of issues and using sound judgement to provide effective and empathetic resolutions Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team. Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way. Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically. Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles. About us: Here at Diligenta , we are proud to be the single largest provider of outsourced third-party administration services to the UK Life & Pensions market and today we service 7 clients and their 18 million customers . Our vision is to be the 'Customer Experience Partner' for our clients and our strategy is to differentiate ourselves in the market by being a truly technology led business with the support of our parent TCS. We impact peoples' lives every day, be it helping pay for a loved one's funeral or providing someone with their pension funds for a happy retirement. Join Diligenta and make an impact, start your application today.PandoLogic. , Location: Peterborough, ENG - PE3 6HQ