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Role: Enterprise Support Administrator (12 month FTC) Location: Shoeburyness Competitive Salary: £24,000 Per Annum KPI Bonus Fantastic Hours: Monday-Friday 8:00-17:00 or 8:30-17:30 (Monday & Friday WFH with 3 days in the office once training is completed) The task at hand: The Enterprise Support Administrator provides effective and efficient administration and real time customer support to the Enterprise Customer Service Team, enabling an exceptional level of service to Onecom customers. The service will be pro-active, timely and informative, balancing the needs of the Business and the customer. You'll be great in this role if: - You have outstanding attention to detail and accuracy - You are able to work to strict deadlines and prioritise workload - You are passionate about providing an excellent service with every customer interaction - You are able to remain calm and work well under pressure - You have experience in a customer facing or administrative role What you'll be busy doing: - Processing orders for Enterprise accounts from receipt through to completion - Ensuring an order is dispatched and received - Following any bespoke order processes this will vary on a variety of accounts - Utilising and adapting templates to provide updates internally and externally - Working the case list chronologically - Setting tasks for the Customer Service Account Managers where required - Action administrative changes on Enterprise Accounts with Vodafone and internal systems - Perform credit checks for new Customer accounts - Use the Onecloud portal Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Discounts: Discounts on tech Referral Incentive: You'll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We've built an award-winning team of 650 ambitious, inspiring and innovative individuals. We're driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. Equity, Diversity & Inclusion Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. Notice to Recruitment Agencies Onecom operates a direct sourcing model and does not accept speculative CVs
Are you passionate about providing excellent customer service? Would you like a role that enables you to meet and help new people every day? Then consider the position of Test Centre Associate at Reed in Partnership! We are on a mission to be the partner of choice for developing people and their communities. Reed in Partnership is a public service provider specialising in skills training for the long-term unemployed, increasing employment opportunities by working with employers and providing youth services. Our DVSA (Driver and Vehicle Standards Agency) programme, provides secure assessment of prospective new drivers for the Department of Transport. Through more than 70 test centres, we provide 1.7 million Driving Theory Tests a year across several regions of the UK. Our delivery provides the infrastructure and processes required to test each candidates driving theory knowledge and hazard perception. We ensure the integrity and compliance of each individual test in accordance with the assessment standards set by the DVSA. What is the role about? Our Test Centre associates are responsible for welcoming candidates to the test centre and facilitating their experience throughout the testing process. The main purpose of this role is to invigilate and ensure the efficient delivery of tests to candidates whilst ensuring that relevant procedures are always adhered to. Your day-to-day responsibilities will include: Providing a high level of customer service Checking candidates ID documents and booking them in on the system Ensuring the integrity and security of tests are maintained Supervision and invigilation of tests Explaining the test process to candidates and supporting with other queries Reviewing tests and test centre scheduled Performing daily test centre opening and closing procedures Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion Handling and reporting incidents that could impact candidate testing Your Work Schedule Our Test Centre Associate roles offer a flexible working pattern (either part-time or occasional shifts) with the potential for additional hours to suit you. Shifts could range from: Mornings - 8.30am to 1pm/2pm Afternoons - 12.30pm/1pm to 5.30pm/6.30pm Full day - 8.30am to 5.30pm/6.30pm Evenings - 4.30pm/5pm to 8.30pm/9.30pm Afternoon & Evenings 12pm/1pm to 8.30pm/9.30pm The Southend site usually opens 4 to 5 days per week subject to demand. Main operating days are usually Monday, Tuesday, Wednesday, Thursday and Saturdays. The ideal candidate needs to be available across all operating days and fully flexible to pick up morning, afternoon, evening and Saturday shifts. We are particularly keen to hear from people who would also be willing to pick up hours at other Test centres in the region. What's in it for you? The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives. To be successful in this role, we are looking for someone with: A full UK driving licence (although driving will not be required for all locations) Significant demonstrable experience in providing high-quality customer service Excellent attention to detail and accuracy The ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities Experience in working with diverse customer groups Excellent judgment and decision-making skills Flexibility in working hours and days, including evenings and Saturday The ability to remain calm and deal with confrontational candidates in a professional manner Diversity and Inclusion We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer an interview to disabled candidates who meet the minimum criteria. Please note that the deadline for internal applicants for this role is 15th May.