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Join the Access Family and see how we make software ideas become a reality! Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. What are we all about? At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit's to Construction, and many more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more. About you: We are seeking an ambitious Datacentre Team Manager to play a key role in leading an engineering team that is responsible for the operation of critical platforms supporting thousands of customers and millions of citizens. You will be at the heart of the team that designs, builds, and operates modern, secure, high availability and high-performance payments processing platforms and other key solutions that maximize the efficiency of operations for our customers.. These platforms are a mix of public and private cloud, using the latest technologies to ensure that they deliver excellent service to our customers. Day-to-day, you will: Lead the infrastructure and software deployment teams for all payment processing and related systems, collaborating with the other members of the wider Product & Engineering and Customer facing teams to ensure scalability, security, and high availability based on comprehensive demand management and capacity planning. Oversee the deployment and configuration of servers, virtual machines, and application components, ensuring the integration of software and hardware to maintain a robust system infrastructure. Ensure system performance and resource utilization are monitored using various tools, and that your team are promptly identifying and resolving any performance bottlenecks or issues that may arise. Respond to critical incidents and service outages, leading the troubleshooting efforts and coordinating with your team to minimize downtime and restore services efficiently. Lead the team to Implement automation to enhance and standardise deployments and upgrades. Ensure compliance with security standards and best practices, regularly reviewing system configurations and access controls to protect sensitive data and maintain PCI-DSS compliance. Collaborate with external partners to ensure seamless integration with payment authorization and settlement services, ensuring the team resolve any technical issues that may arise during the integration process. Provide leadership and mentorship to the technical team, fostering a collaborative and growth-oriented environment. Work closely with other departments in a DevOps approach to align system operations with business requirements, identify improvements that can be made to existing systems, simplify and automate deployments, promote effective communication and collaboration. Ensure the team maintain comprehensive system documentation, including architecture diagrams, configuration details, and troubleshooting guides, to facilitate knowledge sharing and future system enhancements. Create and implement the most effective infrastructure, environment and application monitoring and alerting processes, maximizing the capabilities of the available tools to ensure delivery of a proactive monitoring and alerting solution. Your skills and experiences might also include: Extensive experience in managing teams running complex, secure data centre based systems that are operating 24/7/365 at 99.99% uptime and processing high volumes of transactions. Some understanding of the specific issues that face payment processing systems in the payments domain, particularly PCI would be helpful. Extensive experience of working in a DevOps culture, embracing automation, promoting collaboration, and ensuring a customer-centric approach. Excellent communication and leadership skills to guide the team and collaborate with other departments effectively. Strong analytical and problem-solving skills to help your team diagnose and resolve complex system issues efficiently. Proven ability to create and maintain comprehensive processes and to encourage system documentation and knowledge sharing within the team to enhance overall system support. Experience in leading technical projects, coordinating team efforts, and working collaboratively with cross-functional teams. A willingness to stay updated with the latest trends, best practices, and emerging technologies in server based systems engineering. What does Access offer you? We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme you'll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you'll also have a charity day you can take to support something that matters to you.
Assistant Network Manager needed to cover one of our clients Schools in the Abingdon area. Salary up to £30,000 benefits. We are a leading managed service provider in the Education Sector and we are looking for an Assistant Network Manager to join our very busy, expanding team supporting IT in the Abingdon Area. This is an exciting opportunity for an Assistant Network Manager to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Assistant Network Manager with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training with our experienced on-site team will be provided. As an Assistant Network Manager, you will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: 1. Key Tasks Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and maintains high quality learning facilities. Become the "second in command" to the Network Manager, and if working for a Trust Network Manager, potentially lead that satellite site so the ability to work independently is a must. Use specialist skills/training/experience to support school/centre's staff & pupils ICT requirements. Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities and arrange for other repairs/modifications to be carried out by others. Demonstrate and assist in the safe and effective use of specialist equipment/materials. Provide specialist advice and guidance as required to School/Centre. Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience. Implement agreed work programmes/practices under the guidance of Senior Staff. Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required. Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person. Mentor junior colleagues To be aware of the school/centre's responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this. 2. Technical Expertise Connect up and check hardware for normal operation. Set up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set up and checking of networked PCs. Perform basic maintenance tasks for user accounts. Use simple utilities to change information on the intranet. Follow instructions to run basic network monitoring reports or utilities. 3. Processes Follow an acceptance test procedure on new ICT equipment and report results appropriately. Update records of installed hardware and software. Maintain a software library and store original copies of installed applications. Transfer and transportation of IT Equipment to required areas or rooms within the site. Follow processes and tasks described in school's disaster recovery and maintenance plans Follow instructions to implement school backup and virus protection procedures. Record requests accurately in a support log. Retrieve details of previous requests if an enquiry is made. Investigate a request for support, record diagnostic information and either resolve or escalate to the appropriate level. Record the time spent on tasks and compare to expectation/allocation as appropriate. 4. Checks To do regular checks on our client systems, which include but are not limited to, the following: Disk space checks Backup checks Event log checks Cluster Shared Volume/Shared Storage for Hypervisors SNMP Traps Requirements: Experience in a helpdesk or support environment. Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator (MCSA) or Microsoft Certified Systems Engineer (MSCE) You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities: We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
Data Centre Shift Leader (Romford) As a Data Centre Shift Leader, you will play a pivotal role in ensuring the smooth operation of our state-of-the-art data centre. Your primary responsibility will be to oversee the daily operations, maintenance, and security of the facility. You'll lead a team of skilled technicians and engineers, ensuring that all critical systems are functioning optimally. Key Responsibilities: Shift Management: Coordinate and manage 24/7 shifts, ensuring seamless handovers and efficient communication. Infrastructure Maintenance: Oversee preventive and corrective maintenance of electrical and mechanical systems (M&E). Incident Response: Lead incident management during critical events, collaborating with cross-functional teams. Security Compliance: Ensure compliance with security protocols, access controls, and safety procedures. Performance Monitoring: Monitor data centre performance metrics, identifying areas for improvement. Team Leadership: Mentor and guide your team, fostering a culture of excellence and continuous learning. Qualifications and Experience: Technical Expertise: Strong background in data centre operations, with specific experience in M&E systems. Leadership Skills: Proven ability to lead and motivate a team, even under pressure. Problem-Solving: Excellent analytical skills to troubleshoot complex issues. Communication: Effective communication skills to liaise with stakeholders at all levels. Knowledge of HVAC, UPS, generators, and fire suppression systems. Ability to work rotating shifts, including nights and weekends. Paying up to 55k Overtime (additional 10-15k) Romford based.