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Job Purpose We are looking for a PSV Coordinator reporting directly to the PSV operations manager for the UK & IRE. This is a local role, based in Warwick. As a pivotal member of the team, your role involves direct reporting to the PSV department head, ensuring a streamlined communication channel within the organization. Your responsibilities extend beyond this as you will also be the link for all internal departments, fostering a collaborative environment and facilitating inter-departmental synergies. Moreover, your position is crucial in supporting the extensive field-based team. By serving as a central contact point, you provide essential support and guidance, helping to coordinate efforts and maintain the flow of information, thereby enhancing the overall effectiveness of the field operations. Responsibilities: Process damaged tyres and Breakdowns for large PSV accounts Complete year to date damage files and load to SharePoint Respond to any invoice queries relating to the PSV operation & liaise with credit department Central point of contact for any Fleetbridge queries from the field Central point of contact with regards inspection queries & reporting Highlighting any Fleetbridge issues raised in the field and escalating to organise and fix Control vehicle movements in & out of the PSV accounts liaising with Fleet department Manage equipment asset register, service register, PSV company vans - liaising with facilities department Control training records for all field based team liaising with H&S manager Aid the field based teams with stock cleanses/management on Fleetbridge Requirements: No specific qualifications are needed, but a good standard of education is required. Languages skills: Advanced English - written and spoken. Experience - Previous Administration experience is desirable Technical Knowledge: Able to use Word, Excel, PowerPoint and be agile when learning internal systems. SAP experience is an advantage. Soft Skills: Good Communicator, Collaborative, listening skills, a willingness to learn and adapt, proactive Don't meet every requirement? If you are excited about this role or working for Bridgestone but your experience doesn't align perfectly to this job, we would still encourage you to apply, you may be exactly what we are looking for Why should you apply? We are passionate about our people and want to offer them the opportunity to develop and grow. You never stop learning. You will have the possibility to develop yourself via our Learning Management System that is also connected to LinkedIn Learning. Bridgestone as a global company drives your career to the next level by offering you possibilities to work in an international setting. You will have the opportunity to work with leading technologies. You will have the opportunity to experience a dynamic and challenging environment and work on different and innovative projects. We help you to drive your career path onward and upward working in a culture of feedback that recognizes you and helps your development. You will work in a healthy and safe environment, as safety is a key priority area in Bridgestone. You will have the opportunity to participate in our Corporate Social Responsibility activities. We offer you attractive Benefits and a Competitive Salary. You will have the opportunity to benefit from Smart working and Flexible time to ensure a good work and life balance. MORE INFORMATION If you can demonstrate the skills we are looking for and would like to make a difference in a Pioneering company dedicated to shaping a sustainable future of real-world mobility solutions, just click on the Apply Now button and add your CV! All applications will be reviewed. Our Recruitment team will contact the suitable applicants for the next step of the recruitment process. We are looking forward to hearing from you! DISCLAIMER Diversity and inclusion are a central part of Bridgestone EMIA's values at the highest level. This is key for our people to show a passion for excellence for improving society connected to the world in which we live. Our commitment to diversity, is linked to our founders mission of 'Serving Society with Superior Quality', which is essential in shaping and creating the organization, serving all people, respectfully, connected to our business. We recognize that everyone is different and that attracting, developing and retaining our employees will create a sustainable working environment which is essential to our success. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate in particular on grounds of gender, marital status, race, ethnic origin, color, nationality, national origin, disability, sexual orientation, religion or age.
Job Purpose We are looking for a Customer Service Coordinator, reporting directly to the Customer Service Team Leader. To be cross functional, managing all tyre product groups and tasks. This is a Local role, based in Warwick. You will take ownership and use initiative in order management for a portfolio of customers and tasks in UK & Ireland in order to delight our customers. Responsible for meeting agreed sales and customer service targets and KPI's. Working in close collaboration with the Sales teams to ensure our customers have on-shelf availability to suit our end consumers. Communicating via telephony, email and Microsoft Teams to execute order management with the use of SAP and other tools available. Query owning and end to end resolution, using all available tools and channels to delight our customers. Utilizing all available contact channels / sales tools to increase sell out and improve customer service levels alongside Sales opportunities and campaigns to maximize sales. Including upselling products and turning queries into sale. Be a Brand ambassador for Bridgestone, understanding our products and our customers' requirements. Liaise with our 3PL's to ensure on time delivery service is met and communicated efficiently. managing customers' expectations and ETA's. To build relationships with internal and external customers, encouraging growth and sales where possible. Responsibilities: To take ownership in order management for a portfolio of customers in UK & Ireland. Responsible for meeting agreed sales and contact centre targets. Working in close collaboration with the Sales teams to ensure our customers have on-shelf availability to suit our end consumers. Utilise all available contact channels / sales tools to increase sell out and improve customer service levels alongside Sales opportunities and campaigns. Proactively manage a portfolio of customers to increase sell out in accordance with our sales growth plans. Maximise any opportunities to deliver early and deliver optimally wherever the possibilities arise in line with customer's needs. Work in conjunction with Sales and Marketing to support key initiatives and product launches. Communicating with all 3PL Providers. Work with Sales teams to refine target customers and contact data to improve campaign efficiency and contact strategy. Pro-actively manage key campaigns for pre-defined customers to improve customer relations/satisfaction. Conduct customer satisfaction surveys to evaluate and improve Bridgestone service offering. Successfully communicate any order changes with a view to maintaining the ordered quantity and service levels where possible. Proactively see opportunities to advertise and enhance the Bridgestone brand power. Be the face/voice of Bridgestone externally and internally. Take responsibility for all customer queries relating to your agreed target customers and proactively manage it to resolution. Time and task management, to ensure every task is executed to a high standard. Able to use and promote the use of TyreLink to enhance our customers' needs and experience. Requirements: Experience (years): Minimum of 2 years Customer Service. Problem solving, organisation and planning, eye for detail, high standard of work. Excellent communication skills both internally and with customers. Ownership, Initiative, Organized, numerate, multiple task management, with the ability to manage workloads and priorities under pressure. Preferred experience in outbound call centre or order desk environment. Systems literate with preference of SAP. Excel literate to intermediate - To be tested at interview. Microsoft Office literate, including Outlook and Word. Flexibility and adaptability to changes when job demands it. Willing to travel when business requires. Why should you apply? You will have the opportunity to work with leading technologies. You will have the opportunity to experience a dynamic and challenging environment and work on different and innovative projects. We help you to drive your career path onward and upward work in a culture of feedback that recognizes you and helps your development. We offer you attractive Benefits and a Competitive Salary (Pension scheme, Staff tyre discount) You will have the opportunity for Smart working to ensure a good work and life balance. If you can demonstrate the skills we are looking for and would like to make a difference in a Pioneering company dedicated to shaping a sustainable future of real-world mobility solutions, join us at Bridgestone! Process Next Steps: All applications will be reviewed. Our HR team will contact those applicants who we would like to invite for the next stage of the recruitment process.
Full time Office Administrator working for a large manufacturing organisation based in Coleshill. This role offers plenty of progression. Client Details The company is a renowned player in the industrial/manufacturing industry, employing over 500 staff across various locations. Based in Coleshill, it prides itself on delivering exceptional quality and service to its clients. Description Managing and maintaining large datasets using available software and ensuring that the data formats are correct and accurate. Add value to customers through linking related products together. Working closely with the compliance team to ensure that product information displayed online complies with relevant legislation or regulatory requirements. Engage with suppliers and other third parties to obtain the necessary product information, technical guides, product selection information, Technical Data Sheets and other supporting collateral material that can add value to the website. Create, contract review, update and maintain the core Products Database on both ERP and PIM systems working with the Product Manager Work with the wider Ecommerce Team to prioritise and manage product maintenance tasks Working proactively on department reports Working to support the Purchasing and Sales team on supplier relationships, customer requirements and marketing. Promoting internally and externally the corporate policy and business ethos Reportable to the Ecommerce Manager, measured on Product Quality. Profile Proficiency in MS Office and database management Previous experience as an Administrator Excellent organisational and multitasking abilities A team-oriented mindset Strong communication and interpersonal skills Interest in the industrial/manufacturing sector Can work in a pressured environment Can commute to Coleshill Monday to Friday Job Offer Full time Permanent Free parking 09:00 - 17:30 Monday to Friday Administrator