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Duty Manager Job Description The Duty Manager is responsible for the day-to-day operations of a hotel. They are responsible for ensuring that the hotel is running smoothly and that guests are satisfied with their stay. The Duty Manager also works closely with all the management at the hotel to ensure that the hotel is staffed properly and that all guests are checked in and out efficiently.You must be flexible in working hours, as your shifts will include a mixture of early (7am - 3:30pm) and late (2:30pm - 11pm) shifts and working weekends and Bank Holidays. The specific duties of a Duty Manager may vary depending on the size and type of hotel, but some common duties include: Overseeing the front desk operations, including check-in and check-out, room assignments, and guest inquiries Ensuring that the hotel is clean and well-maintained Responding to guest complaints and resolving any issues Working with the Front Office Manager to create and implement policies and procedures Supervising the front desk staff and ensuring that they are providing excellent customer service To be successful in this role, you must have a strong understanding of the hotel industry and be able to work independently and as part of a team. You must also be able to remain calm under pressure and be able to resolve conflicts effectively. The ideal candidate will have a Bachelor's degree in Hotel Management or a related field and at least 2 years of experience in a front office management role. If you are interested in this position, please send your resume.
A great opportunity to work for an established business in a newly created team with modern offices and a view of Farnborough Airport. The Operations team are the hub of the business, supporting day to day operations, maximising efficiency and being the valuable connection between the clients and the teams servicing the work. Working opposite another Duty Manager and overseeing a team of 3 Operation Controllers, The Duty Manager is a managerial position with accountability for day-to-day operations of the business, driving consistency and high standards of customer delivery. will oversee daily requirements, and schedule teams to ensure the highest service is delivered. Effective communication is key, with the ability to clearly disseminate information throughout the company. The role is worked on a shift basis: 4 Days On / 4 Days Off 06:00 - 18:00 or 10:00 - 22:00 The Duty Operations Manager will support the management of the team, including providing training and motivational support to the operations team. Benefits for the Duty Operations Manager: Free Parking AEP Enhanced overtime rate Life Event Day Off Discounted gym membership Enhanced Sick Pay Life Insurance 2 x Salary Duty Operations Manager Responsibilities: Provide the management lead for the day-to-day company operation Plan and manage the use of departmental resources, directing the accurate scheduling of workflow and workforce planning, to meet customer expectations and delivery obligations Encourage upselling opportunities within the existing client base Primary point of contact for customers for orders, bookings, invoicing and complaints Effective communication with external stakeholders and across all levels of the organisation Strengthen cooperation between the Operations and Engineering teams Complete reporting for internal and external requirements Establish, maintain and analyse company operations' performance data to formulate appropriate recommendations and action for improvement. Essential Personal Attributes for Duty Operations Manager Role: Must enjoy the benefits of working a 4-day shift rotation pattern and be able to work the shift patterns above, which include weekends and bank holidays Previous experience in a supervisory operational role with demonstrable managerial experience, overseeing all aspects of staff performance Strong administration and organisational skills Strong attention to detail and level of accuracy Excellent written and oral communication skills Confident decision making skills Excellent problem-solving abilities A proven ability for optimising workflow and scheduling workforce Ability to work under pressure in a time critical, changing environment Basic level MS Word, Excel, Outlook and Microsoft Teams Must be able to work as part of a team Must be able to obtain a clear DBS certificate Thank you for your application however due to the high volume of candidates applying, if you have not heard back from us within 5 days please assume that you have not been successful on this occasion.
Duty Manager My client, a 5 Leisure Management company operating high-end luxury residential developments across London is now recruiting for Duty Managers/ Personal Trainers! The role of Duty Manager is to assist in managing the daily operation of the leisure facility, that sit within the private estates. These beautiful leisure facilities host a Gym with unrivalled top of the range equipment , a stunning Swimming Pool with a Sauna/ Spa, an extensive Group Exercise programme, Personal Training, Beauty Therapy rooms, plus areas for relaxation. As a Duty Manager, you will be responsible for the delivery of the highest levels of customer service to all residents, guests and external contractors at the development and will be the first and main point of contact for all queries within the Club. Your key day-to-day duties involve the operation of the entire Club facility, reporting into the Club & Spa Manager. The job is a blend of operational duties, fitness and front of house. There is a great opportunity to drive PT here also with many of the residents being high net worth individuals! The hourly rate on offer is £13.15 per hour, you receive an additional £14 (pro rata) per hour class when instructing on shifts and the PT rate is £30 per session (no rent etc). On target earnings on a full time basis is 27-30K, this has been exceeded by those successfully driving personal training! This unique hybrid position of Duty Manager / Personal Trainers offers two career pathways, one is leisure management and the other is to have a really successful PT client base - both equally as available from this position! We are recruiting for a 32 hour per week contract. Skills and Experience Significant experience within a similar role in the Health and Fitness Industry and working in a 5 environment Excellent customer service, communication, and interpersonal skills required Ability to handle multiple tasks at one time often switching from one to another Must be detailed oriented, friendly and organized Level 2 Gym Instructor/ Level 3 Personal Trainer with Group Exercise First Aid and/or RLSS Emergency Responder qualified is desirable, training can be provided if required Health and Safety experience within a leisure facility Be adaptable and able to work well in a team This role will require a mixture of shifts including early, mid and late with a rotation on weekends. This employer offers a fantastic working culture, personal development opportunities and the potential to earn additional income through Personal Training and Group Exercise classes. If this sounds of interest, please apply today!