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About The Role Account Manager Skelmersdale Good salary, great team and additional benefits Monday to Friday, full time hours Account Managers the ideal role awaits you! Apply now... Do you have a passion for customer excellence and account management? Are you determined and competitive when negotiating and great at balancing customer needs while achieving business KPIs? Do you possess excellent communication skills with a confident, approachable and professional manner? Are you ready to take the next step in your career? If so, we have fabulous news for you! We're looking for the right person to join us at Direct365 in a newly created Account Manager role, with a focus on account management, retention, and customer service. The successful candidate will be an experienced, motivated sales professional who will manage and grow existing key accounts through contract renewals, upgrades, and cross selling additional products and services. You will be responsible for strategic planning and account management across designated customer sectors and take full ownership within your jurisdiction. Your aim will be to successfully retain and grow existing accounts, driving sales strategies and hitting and exceeding monthly KPI's. Your role as Account Manager at Direct365 Manage our portfolio of Key Accounts within Direct365 develop strong relationships with key stakeholders within client's organisation to gain understanding of their unique needs and challenges. Build and maintain excellent knowledge of our full suite of products and services in order to understand customers' needs. Develop bespoke account plans and strategies to ensure we give confidence in our services and solutions and optimise growth. Proactively look for opportunities to up sell/cross sell products and services to enhance the customer experience and increase revenue. Retention of Key Accounts end to end ownership of the client relationship, identifying accounts at risk of cancellation, contract negotiations and renewals. Be innovative and forth coming with ideas in order to improve service to customers reducing the risk of customer cancellations. Deliver excellent customer care and administration whilst liaising with other departments to resolve customer queries to assist with retention of all customers. To ensure that customer complaints/cancellations are resolved promptly to the customers' satisfaction and handled at the first point of customer interface. Collaborate with cross-functional teams to develop the concept of One Team One Organisation, taking ownership of challenges and foster an environment of continuous improvement. The ideal candidate for our Account Manager at Direct365 Minimum 2 years' experience within a sales through service role. A successful track record in achieving objectives and KPI's. A determined, outgoing and competitive attitude with a passion for customer care and track record in negotiating and balancing customer needs/expectations with business KPI's. Excellent time management skills. Team player, with the ability to always portray a positive attitude. Excellent telephone communication skills with a confident, approachable and professional manner. Ability to manage difficult situations and the stress associated with them. Excellent soft skills including listening, motivating and communicating. Well presented with a positive, proactive approach. IT Literate MS Office, Excel, Outlook, PowerPoint packages and the ability to adapt to new CRM systems. In return for your commitment and expertise you will benefit from: A salary of £23,100 in a secure, permanent full-time position. No weekend or evening working great hours Monday to Friday (37.5 hours a week). Amazing employee discounts with major supermarkets and retailers with phs Perks'. Training to expand your skills. We offer accredited ILM training through external and in-house training. Apprenticeship opportunities on completion of the probationary period. 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme. Free Parking onsite so no parking costs. Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more... If this sounds like the career you've been looking for, we want to hear from you. Apply Now About us At Direct365, our vision is to be the UK's number one provider of essential workplace products and services for small businesses. We value helpfulness, reliability and innovation within our employee base, and believe in giving everyone the freedom to do what they do best. Our aim is to combine our buying power with friendly expert advice for everyone's peace of mind that the job's well done. Direct365 is part of the phs Group, the UKs leading Hygiene Services provider. phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 61 years of business. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Test Manager - ERP - Preston - £450 to £550 p/d - Outside IR35 Must have ERP Software Testing experience in Microsoft Dynamics 365 Business Central We are seeking a highly skilled and experienced Test Manager to join a software engineering team on a contract basis for a minimum of 6 months in Preston. This role offers an exciting opportunity to contribute to a large-scale ERP replacement project, assisting in driving forward the testing plan/strategy to completion. Ideally they want this person to be in the office 4 - 5 days a week. My client plans to implement Microsoft Dynamics 365 Business Central across the business next year. The programme is under way with phase 1 build due to complete this summer. A Test Manager required to implement testing governance and manage E2E System Integration Test (SIT) and User Acceptance Test (UAT). Integration is currently point to point interfaces into supporting systems such as Relex, PowerBI, Logile, Vendor Portal Experience Proven experience as a Test Manager or similar role, with a focus on large-scale, complex projects. Strong expertise in ERP systems, specifically Microsoft Business Central / MS Dynamics 365 LS Retail ERP experience would be a bonus Any experience with Relex, PowerBI, Logile, Vendor Portal would be great Demonstrated ability to develop and execute testing strategies and plans. Experience with various testing methodologies and tools. Excellent communication and interpersonal skills, with the ability to work effectively in a collaborative team environment. Strong analytical and problem-solving skills, with a keen attention to detail. Relevant certifications in software testing or related fields. Role: Collaborate with project stakeholders to understand testing requirements and objectives. Develop and implement comprehensive testing strategies and plans for the ERP replacement project. Lead and execute testing activities, including functional, integration, regression, and user acceptance testing. Identify and report defects, track their resolution, and ensure quality deliverables. Provide guidance and mentorship to junior testers and team members. Communicate effectively with project teams, stakeholders, and management regarding testing progress, issues, and risks. This is an excellent opportunity for a Test Manager to make a significant impact on a high-profile ERP replacement project. If you are a proactive and results-driven individual with the required skills and experience, we would love to hear from you. To apply, please submit your CV and a cover letter outlining your relevant experience and availability. The role is a 6 month contract, paying between £450p/d - £550p/d and is outside IR35. Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @CircleRec and LinkedIn - Circle Recruitment.