We are looking for a Lead Digital Analyst to join Acorn Insurance who is passionate about using data and commercial insight to optimize customer journeys and improve conversion, engagement and retention.
As the Lead Digital Analyst you will be responsible for using various data sets and analytics tools to derive strategic insights and propose improvements to accelerate our growth across digital channels.
You need to have a passion for proactively identifying problems and opportunities and work closely with Operations, Pricing and Product to solve these problems.
As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.
This position requires excellent communication skills, both verbal and written, as well as the ability to multitask and problem-solve in a fast-paced environment.
Duties
- Ensure inbound and outbound calls are handled efficiently and professional manner.
We are looking for enthusiastic Customer Service Advisors with a passion for customer service to join a dynamic team on a major project for a large UK Financial Services company, assisting with inbound calls, and email queries relating to the Pension product.
The office is based in central Liverpool and will require you to be onsite for the duration of the contract.
Candidates will be required to work 37.5 hrs per week Monday to Friday 9 5.30.
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