My client, a growing business in the Facilities Management sector is seeking a CRM Analyst with a flair for data and a zeal for harnessing that information to drive sales and marketing success.
The heart of this position lies in the mastery of the company's CRM system, specifically HubSpot.
Elevate your career trajectory with a pivotal role in a dynamic, rapidly expanding multiband corporation.
The role of Customer Excellence Manager is a blended role developed to improve our marketing engagement with existing, lapsed, and new customers; improve internal processes in the delivery of services to existing clients and provide functional support to our internal teams.
Inspire People help customers accelerate their digital transformation with Advisory, Talent and Project services.
Customers include the Bank of England, Department for Business & Trade, DVLA and HM Land Registry.
We are looking for a Customer Service Advisor to join our Ashford based client, you will be the first point of contact for all customers receiving and processing orders whilst also providing administrative support to the wider team.
Work with the Director of Customer Experience to support research programmes and deliver a range of insight.Manage the daily/weekly/monthly secure data provision requirements that enable the effective and error-free running of the voice of the customer' (VoC) programme, simplifying processes where possible.Run validation checks to ensure programme data is always accurate.Support our external partner to improve response levels and deliver more user-friendly reporting.Develop a deep understanding of the VoC platform and the actionable insights it delivers to enable effective identification of trends and new issues or opportunities arising that will support the drive towards a better experience for customers.Manipulate historic data in Excel, combined with internal data where necessary.Manage the VoC platform integration with Salesforce to ensure accurate display of data and identification of insight for colleagues.Work with the 3rd Party provider to design effective dashboards to display relevant data and insight to colleagues to drive decision-making.Results analysis of all HORT Surveys (qualitative customer head office research) completed with contracted customers.Manage theme tracker across multiple surveys.Build and deliver half yearly reporting of key trends to support improved retention of contracted business.Support with survey build and sample management.Build and maintain a central resource that catalogues historic research and areas covered to reduce duplication and speed response levels to the business for insight requests.Analyse the output of smaller surveys, delivering the results in a timely, clear and informative way, including response rates and comparison to prior surveys where relevant, to support decision making.Manage the master research requirements schedule, ensuring customer impact is minimised.
We are currently recruiting for a Customer Insights Executive to join the Customer Experience (CX) Team in the Marketing function on a full time, permanent basis, reporting to the Director of Customer Experience - Sysco GB.As a key member of the Customer Experience team, the Customer Insights Executive will support the CX function with data management, processing and analytical capabilities to ensure the delivery of high quality, robust insight.
The delivery of this insight will ensure that the business can make evidence-based, strategically sound decisions that help us to prioritise activities and continually improve the experience our customers have when they trade with Sysco GB businesses.The Customer Insights Executive will support the business to build a deep understanding of our customers using both internal data and research outputs to define customer needs, pain points and requirements for the future.This is a great opportunity for a person with a data-based qualification who is comfortable with quantitative data work but has experience or an interest in qualitative data and insight and who would like to apply their skills to a customer experience and insight analysis role.Key Accountabilities and Responsibilities:
As an Account Manager at Ideal Response, you will be responsible for managing relationships with our current customers and driving revenue growth within our existing client base.
About Us
With a commitment to excellence and innovation, we help clients recover from emergencies such as Fire, Flood, Oil/Chemical spills, etc... As we continue to expand our operations, we are seeking a dynamic and results-driven Sales Account Manager to join our team in Maidstone.
Ideal Response is a leading provider of Damage Restoration and Specialist Hygiene services in the UK.
My client, a global provider of expense management software is seeking a strong Analyst to support there current development team.
Perform data analysis and mining with your preferred tools to model data structures and concepts
Innovate new solutions: Be comfortable with research, exploration, experimentation and uncertainty as we are always pushing the boundaries and capabilities of our capabilities.