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Role overview As a Retail Optical Assistant at Vision Express, you'll assist our customers in finding and selecting eyewear that meets their needs. You'll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments. Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You'll play a key part in our mission of helping our customers to See More and Be More' by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle. Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further. Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you! Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Who is the perfect candidate? Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns Great communication and rapport building to translate professional terminology into language understandable to patients Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations Ability to work as part of a team, with colleagues across the whole store The ability to work under pressure and handle challenging situations in a fast-paced retail environment Confidence, passion, drive and enthusiasm Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance. Anything else you should know? Sales and performance-based bonus Targeted incentives Pension scheme Life Assurance - 2 x your basic annual salary Private medical cover for you and your family Free eyewear annually with eligibility from day one of joining us! Opportunities to get involved in the OneSight EssilorLuxottica Foundation Discounts throughout the year for your friends and family Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme And so much more!
Annual salary- £39,500 excellent benefits Hours of work - Full or part time available, Monday to Friday 9am to 5pm, with hybrid working Do good. Be great as a physiotherapist. Are you a physiotherapist who wants to continue helping people but needs a better work-life balance? Join our Assessments Division and thrive as you use your clinical skills in a different way and help people move forward with their lives. About the role Day-to-day, you'll carry out telephone, video or face-to-face assessments to understand how a person's disability or health condition affects their daily life. You'll listen to their experiences, ask questions and use your insights to produce a factual report to help the Department for Work and Pensions (DWP) determine their eligibility for benefits. It's important work that has a big impact on real lives, so we'll make sure you get the time you need with each customer to undertake a quality and respectful service. Every assessment is different. You will work on a variety of cases across a range of conditions. It'll be challenging at times, but we'll support you to manage your caseloads efficiently, to deliver the best service. Our colleagues combine the highest levels of integrity with extensive clinical knowledge to offer the best service possible to our customers. What we look for A HCPC registered physiotherapist with 1 year's broad post-registration experience Someone who's proactive and keen to learn Excellent oral and written communication skills Comfortable working towards individual and team targets, in a supportive environment Comfortable working with a diverse range of conditions, including mental health What we offer Our colleagues are the driving force behind delivering an excellent service. That's why we go to great lengths to ensure that while they're taking care of customers, we're taking care of them. Competitive salary: of £39,500 to £46,300 depending on location Flexible working arrangements: you won't be expected to work long days or take work home. Instead, you can work full time, part time or hybrid in a pattern that gives you genuine work life balance Clinical development: we support your continuing medical education and provide time for clinical study with ongoing CPD support Career development: we offer training programmes to develop your skills and clinical knowledge, as well as opportunities for progression at every stage of your career - including opportunities to explore other roles within Maximus Revalidation support:we support you through the process and refund the cost of your revalidation Supportive culture: we offer regular feedback and a coaching tool to help you deliver quality outputs for customers and thrive in your career with us Inclusive environment: as a Disability Confident Leader we are committed to creating a fair, inclusive workplace for all. Join one of our colleague networks and champion DE&I initiatives and shape our inclusive culture Excellent benefits:we offer a wide range of core and voluntary benefits that can be tailored to meet your needs and personal circumstances From working with a diverse range of customers to handling challenging situations, this role is a fantastic opportunity to develop your clinical knowledge and hone your assessment skills, while helping people move forward with their lives. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.