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Title: Case Handler - Personal Effects & Cargo Claims Location: Sidcup - Hybrid or Office based (Monday to Friday Full Time Permanent) Salary: Upto £28k (depending on experience) Objectives: Responsible for handling Cargo and Personal Effects insurance claims from beginning through to settlement; Undertaking a range of loss adjusting activities; Investigate potentially fraudulent claims; Provide guidance to others on claims management. Main Responsibilities: providing advice on making a claim and the processes involved; processing new insurance claims notifications; collecting accurate information and documents to proceed with a claim; analysing a claim made by a policymaker; guiding policyholders on how to proceed with the claim; monitoring the progress of a claim; investigating potentially fraudulent claims; identifying reasons why full payment may not be made; ensuring fair settlement of a valid claim building relationships with loss adjusters, forensic accountants and solicitors, as well as other legal/claims professionals; ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines; handling any complaints associated with a claim; involvement in loss adjusting activities and in legal discussions relating to settlement; seeking legal recovery of monies paid out; adhering to legal requirements, industry regulations and customer quality standards set by the company. Education and Professional memberships : Academic Degree or equivalent CII Certificate in Insurance EXPERIENCE: Minimum of two years' experience of handling claims from beginning to settlement Good understanding of insurance claims and relevant legal/regulatory framework Experience of marine insurance claims Good organisational and numerate skills Good Knowledge of suite of Microsoft Office packages Able to integrate within a team and able to work on your own initiative Friendly and helpful approach