To carry out transactional and administrative tasks required to achieve this.
To contact tenants in a timely, systematic way to vigorously pursue their rent arrears and respond to any enquiries from contacts within the specified time.
To maximise rent recovery from customers in Temporary Accommodation and in Council Housing in accordance with rent recovery procedures.
As a Monitoring Officer / Assessor, you will conduct quality audits and ensure care standards are upheld.
The Client
Our client is a reputable home care services provider, offers support to individuals across all age groups, addressing diverse needs including dementia, learning, and physical disabilities.
You will also field incoming calls / email queries and face to face visits.
We have an urgent requirement for a Rent Recovery Support Officer to join an East London Local Authority on a five month interim role.
As a Rent Recovery Support Officer you will be responsible for proactively contacting tenants to discuss current stage 1 arrears and find a relevant solution.