Are you considering moving out of the classroom and into private 1:1 tutoring?
We work closely with the local authorities, mainstream schools, and SEND Teams in London and we specialise in providing qualified and experienced tutors to work with young people who are not currently accessing mainstream education.
Do you want to make a positive difference in a child's life and ready to take on a challenging yet highly rewarding job?
We are seeking an individual with customer service experience, you will have ideally have worked previously within a customer service focused environment, perhaps within an inbound and outbound contract centre or call centre environment.
This position is initial a 12 month fixed term contract.
You will be supporting students with special educational and complex needs.
This may include those with autism, ADHD, SPD (sensory processing disorder), Speech and Language difficulties, as well those struggling with mental and emotional challenges such as trauma induced behaviour, social anxiety and low self-esteem.
This will be continuous and until the student is placed within a suitable school, when we will then set you up ready for your next student.
Reporting to the Contact Centre Team Lead, the Customer Support Advisor will be the first point of contact in all interactions with the customer and member base, including students, members, employers, and customers, ensuring a first class and personalised experience is delivered.
We are working with a growing and innovative Membership body in central London to find their newest Contact Centre team member.
The role is key in providing exceptional customer service experience and improving customer satisfaction retention rates and increasing sales of qualifications, training, and memberships.
Are you a Psychology/Counselling graduate and interested in a career in educational settings, whether that is supporting within a mainstream school, or across a variety of Special Needs Schools?
Have you completed previous university placements or volunteer programmes supporting either children or adults with additional needs or mental health support?
Special Educational Needs schools could be a great place to start your career in supporting children and young adults with additional needs, especially if you are looking at a career in child psychology, family support or down the counselling route!