Proactive engagement through wirtten, verbal and digital media will be and important aspect of the role to deliver high quality customer service to customers both internally and externally.
The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.
Work Context
The Highways & Transport service within the Directorate is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets.
Familiarise themselves with the detailed content of the service specifications for the Property & Facilities Partnership and support the Senior Corporate Programmes Manager with technical and administrate delivery of the contract.
Responsible for the development, relationship management and interface with the Service Providers, ensuring that a unified sense of the client premise is maintained at all times.
Monitor the delivery of services to specified Service Level Requirements (SLRs) within the agreed contract terms, to ensure the continuing high quality of service delivery.
The client urgently need an experienced manager to lead on the transformation of the allocation and monitoring of specialist provision, in order to raise standards and ensure their specialist provision is fit for purpose and provides effective and efficient use of resources.
Specifically, the manager will lead a small team of officers to:
Manage inbox and incoming correspondence from schools and families.
You will be working with the Service Manager and be jointly responsible for maintaining an overview of all services, leading a highly motivated team of Team Leaders and Senior staff and contributing to the further development of services within the region.
You must be an accomplished manager and have extensive experience and knowledge of working within the social care sector in support of people with learning disabilities and mental health needs.
Cloud Recruit is looking for a caring, dynamic and highly motivated person to help manage the varied portfolio of social care services in Blackpool.
The Commercial Manager is responsible for the long-term support of the Key Accounts, including commercial management, invoicing, raising POs and other duties.
As well as updating and managing the CRM/Power BI weekly, utilising reports for customers both internally and externally.
You will be producing monthly, quarterly, and annual reports and forecasts.
We are looking to recruit a Customer Performance Manager to join our team at our Goldney Road Hub in Westminster on a temporary basis (Maternity Cover).
As a Customer Service Advisor, you will be the first point of contact for customers, supporting them through an inbound contact centre via multiple channels.
We have a fantastic opportunity for you to join a team operating within a critical function in the financial services industry.
Are you a naturally helpful and friendly person who enjoys speaking with customers and assisting them with their financial queries?