Posted by Macildowie Recruitment and Retention • £60K/yr to £650K/yr
We've got a well established Quality Assurance team running internal monitoring programmes who provide a range of point in time interaction testing and insights to support the management of customer facing contact centre teams.
About this role
We're always looking to help customers succeed with credit.
Customer Excellence Partner Recruitment Partner: Jim TrusslerThis is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager.The Customer Excellence Partner must have a great passion for customer excellence, and strive to enhance our customer journeys and overall experience.About the role Responsible for tracking, monitoring, and analysing all customer feedback, to identify opportunities to enhance our customer journey and experience Managing relationships with customer feedback-centric partners/suppliers, working collaboratively to ensure we are maximising visibility, and understand all customer feedback Liaising and collaborating with key internal and external stakeholders, ensuring we are sharing customer insights with relevant areas and influencing continuous improvement Continuous collation of all customer insight and metrics, and the production of visual presentations to be shared with key stakeholders at MD level and above Be the voice of the customer advocate across the business, striving for customer excellence Proactive and positive approach to change and collaboration, supporting the wider customer operations team as and when required Potential to grow remit and manage a customer focused team in the future.
Leading by example and advocating our business beliefs, values, and vision What you'll need to have A true passion for the customer experience and finding ways to enhance customer journeys Collate and act upon feedback, and be the lead on "the voice of the customer" Experience in large scale transformation projects An influential communicator who enjoys building presentations, and presenting their work to large scale audiences Experience in complaints management up to and including executive level A keen eye for detail who can analyse data and solve problemsIt would be great if you also have Experience of working within contact centre(s) and or retail environmentOur benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
LivingAscot is a UK-style Real Estate agency for the Dubai property market.
Are you ready to relocate to Dubai and join our elite team of Residential Leasing Consultants?
With almost a decade in the industry, LivingAscot provides the tools and support needed for a long and rewarding career to all who have their sights set on success.
Community Care Officers complete Care Act assessments; these are both face to face or telephone assessments, depending on the level of risk and the needs of the citizen being assessed, with consideration of mental capacity throughout.
The CCO role is interesting and varied, and deals with risk management on a daily basis.
They work with supportive colleagues, citizens, carers, statutory and community partners to provide appropriate support that will enable independence, choice and control, promoting early intervention and local community led support services to enhance well-being and respond to local community needs.
Posted by Macildowie Recruitment and Retention • £13/hr to £15/hr
About the Role
We are currently seeking a Temporary Credit Controller to join a prestigious solicitors firm in Nottingham.
This role is perfect for an experienced credit controller who is available for a temporary assignment and looking to contribute to a high-profile legal organization.
The successful candidate will be responsible for managing the firm's credit control processes and ensuring the timely collection of outstanding debts.
Posted by Bennett & Game Recruitment • £45K/yr to £55K/yr
Bennett and Game are pleased to represent an established and growing national firm of chartered surveyors and construction consultants, who are currently looking for a Quantity Surveyor to join their office in Central London.
You will be working alongside the Senior QS on residential projects in and around Nottingham.
This opportunity offers an attractive package and genuine progression.