Customer Excellence Partner Recruitment Partner: Jim TrusslerThis is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager.The Customer Excellence Partner must have a great passion for customer excellence, and strive to enhance our customer journeys and overall experience.About the role Responsible for tracking, monitoring, and analysing all customer feedback, to identify opportunities to enhance our customer journey and experience Managing relationships with customer feedback-centric partners/suppliers, working collaboratively to ensure we are maximising visibility, and understand all customer feedback Liaising and collaborating with key internal and external stakeholders, ensuring we are sharing customer insights with relevant areas and influencing continuous improvement Continuous collation of all customer insight and metrics, and the production of visual presentations to be shared with key stakeholders at MD level and above Be the voice of the customer advocate across the business, striving for customer excellence Proactive and positive approach to change and collaboration, supporting the wider customer operations team as and when required Potential to grow remit and manage a customer focused team in the future.
Leading by example and advocating our business beliefs, values, and vision What you'll need to have A true passion for the customer experience and finding ways to enhance customer journeys Collate and act upon feedback, and be the lead on "the voice of the customer" Experience in large scale transformation projects An influential communicator who enjoys building presentations, and presenting their work to large scale audiences Experience in complaints management up to and including executive level A keen eye for detail who can analyse data and solve problemsIt would be great if you also have Experience of working within contact centre(s) and or retail environmentOur benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
Community Care Officers complete Care Act assessments; these are both face to face or telephone assessments, depending on the level of risk and the needs of the citizen being assessed, with consideration of mental capacity throughout.
The CCO role is interesting and varied, and deals with risk management on a daily basis.
They work with supportive colleagues, citizens, carers, statutory and community partners to provide appropriate support that will enable independence, choice and control, promoting early intervention and local community led support services to enhance well-being and respond to local community needs.
Customer Service AdvisorContract: PermanentSalary: £23,463Working hours: 25 - 37.5 hoursA typical shift pattern that allows for two full weekends off in a 4-week rotation.
We recognise that this working pattern may not suit everyone, and may consider an alternative working pattern where possible.To ensure we can support our customers and store colleagues, our operating hours are:
For example, week 1 you'll work 44 hours spread across 6 days, week 2 you'll work 31 hours over 4 days.
There has never been a more exciting time to join the Digital team at Boots as we embark on a complete digital overhaul and take a leap forward into our future.
This isn't just about implementing new systems, it's a transformative project that will redefine our entire operating model to provide an exceptional digital experience for our customers and empower our team members with intuitive and agile tools.
We are looking for Solution Architects to join Technology Services at Boots Nottingham Support Office.Reporting to the Lead Solution Architect, your role will be to produce IT infrastructure high-level designs and proposals in response to internal customer requests and project demands.You will ensure customer requirements are clearly understood and then work with the wider Architect community, service owners and subject matter experts to deliver cost effective, supportable end-to-end high-level designs, adhering to enterprise strategy, roadmaps, standards, security and service capability.
Building and maintaining senior stakeholder relationships, working cross functionally, across various functions and third-party suppliers.
You'll monitor, manage, and coordinate the operational delivery of our online customer offer, being involved in everything from troubleshooting website issues and managing online fraud risk, to analysing data to gain insight into how we can make the service better.
General
Fixed term contract: 18-24 months Closing date: Thursday 15th August 2024
The role of Junior Recruiter makes a huge contribution to our people strategy and ensures we are recruiting great talent for our Support Office roles through direct sourcing and talent pooling candidates, whilst building our brand within the external market.
Direct sourcing on LinkedIn, referrals, other relevant job boards.- Using internal tools to identify potential candidates e.g.
Key responsibilities include: - Owning the recruitment of some entry level roles within the business- Working with Recruitment Partners to establish the candidate requirements for vacancies- Sourcing external candidates through multiple methods e.g.