In this important role as Contact Centre Manager, you will lead a dedicated customer service team in the online retail industry, ensuring customer queries are handled efficiently and effectively.
Our client is a prominent player in their industry.
They are a mid-sized company that takes pride in providing top quality service to their customers, ensuring their experiences are nothing short of exceptional.
Senior Case Consultant (Full Time, Permanent Position) Leeds, Glasgow, or Manchester (Hybrid 1/2 days in the office) Let's make the most of your talent About usAt Direct Line Group, insurance is just the start.
And we all work together to be brilliant for customers, every single day.What you'll be doingYou will perform as part of the T&LL claims team to deliver service and indemnity cost outcomes in the management of large and complex losses that meet business objectives.
Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse.