My client is seeking an experienced Contact Centre Team Manager to manage the running of their multi-client customer service centre.
As the Contact Centre Team Manager, you will be responsible for overseeing the service provided across multiple customer contact channels and activities.
The Contact Centre Team Manager will provide leadership, direction and management to the Shift Managers and Agents in order to deliver service excellence, contractual service level agreements and operational metrics.
A Contact Centre Manager is needed to join our team at theICEway, a leading IT services and technology consultancy based in Welwyn Garden City.
This is an in office role - full time 37.5 hours a week - hours are predominantly going to be Monday to Friday between the hours of 8am - 6pm on a rota basis.
This is an excellent opportunity to progress your career with a well-established company!
Our client, a well-known and established charitable organisation in Ashford is looking for a Contact Centre Manager to join the team Monday-Friday 9am-5pm plus an on-call rota.
Do you hold an ILM Level 3 or equivalent management qualification.
Do you hold a minimum Level 4 professional qualification in career guidance.
In this important role as Contact Centre Manager, you will lead a dedicated customer service team in the online retail industry, ensuring customer queries are handled efficiently and effectively.
Our client is a prominent player in their industry.
They are a mid-sized company that takes pride in providing top quality service to their customers, ensuring their experiences are nothing short of exceptional.
To fulfill all administrative duties within the Centre whilst supporting the Centre Manager and the Senior Management Team onsite.
The role of Office Manager is pivotal to the success of the Centre Management operation as this person will need to ensure that there is close liaison between all on- site parties, including operations, Accounts, Marketing, Security and Cleaning.
The successful candidate will be adept in managing all aspects of a Contact Centre operation and will be responsible for, but not limited to.
My client is currently looking to recruit for a Head of Contact Centre based in Leicestershire; this is a senior role in a rapidly expanding organisation.
The Head of Contact Centre will manage the delivery of the support services we provide to customers across a range of contact channels including voice, e-mail and web-chat.
Macildowie are currently recruiting for a Contact Centre Team Leader working for a business based in Leicestershire.
Our client is a very well-established nationwide provider of business-critical services to thousands of SME organisations all over the UK for 75 years.