The Contact Centre Advisors will be the first point of contact for all of their customers and will provide a full support service to them.The ideal candidates will have great customer service skills and will thrive working in a busy and demanding environment and will have the ability to turn a problem into a solution.
The Contact Centre Advisors will work as part of a large team with a modern office environment.
We have an ongoing requirement for temporary Contact Centre Advisors to join this professional organisation.
The Team Manager will provide leadership and management to a family support team to ensure family work is managed effectively, ensuring Family Workers are supported to deliver high quality casework and improve outcomes for vulnerable families.Targeted family support provides early help for mothers, fathers and carers and their children, using the Resilient Families model for prevention and early intervention.
We are looking for an experienced Family Support Manager to oversee the Integrated Early Years' Service to carry out the following duites:
To coordinate and support a range of services for children and their mums, dads and carers, from pregnancy to age 5 years.
To provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system.
The shifts are Monday Friday 5:30pm 11:30pm and Sat/Sun 8am 11:30pm.
They are looking for a customer focused individual, to start Monday 28th October, who is able to work in a fast paced and reactive environment, where they are speaking to a range of customers and contractors on the phone in order to schedule and coordinate services and visits.
You can expect to be handling 100-120 calls per day liaising with both clients and team members.
Our client is a forward thinking and progressive business with 100% of their workforce working from home.
Posted by Source4 Personnel Solutions • £26K/yr to £27K/yr
General
Our client is looking to recruit a customer support coordinator, this is a fully office-based role working within an engaging team.
Due to busy work loads the client is looking for someone to start asap and will be on a temp to perm basis
Job Overview
Within this role you will be responsible for building long-lasting relationships with clients, delivering exceptional customer service, and maximising customer satisfaction while realising the full benefits of our service provisions.