My client is seeking an experienced Contact Centre Team Manager to manage the running of their multi-client customer service centre.
As the Contact Centre Team Manager, you will be responsible for overseeing the service provided across multiple customer contact channels and activities.
The Contact Centre Team Manager will provide leadership, direction and management to the Shift Managers and Agents in order to deliver service excellence, contractual service level agreements and operational metrics.
A Contact Centre Manager is needed to join our team at theICEway, a leading IT services and technology consultancy based in Welwyn Garden City.
This is an in office role - full time 37.5 hours a week - hours are predominantly going to be Monday to Friday between the hours of 8am - 6pm on a rota basis.
This is an excellent opportunity to progress your career with a well-established company!
This organisation are committed to driving excellent service for customers daily and you as the Contact Centre Manager will play a pivotal role in leading this.
Pertemps are delighted to be supporting a leading facilities organisation who are on the hunt for a Contact Centre Manager.
We are seeking a data orientated Contact Centre Performance Manager with strong leadership skills to join our client's customer service team based near Caerphilly.
The successful candidate will be responsible for managing the performance of the contact centre, ensuring that all customer interactions are handled professionally and efficiently.
Our client is a leading provider of professional services in the energy sector.