The Contact Centre Team Leader role requires a proactive leader with excellent communication and management skills to inspire and guide the team to exceed monthly targets.
We're looking for a brilliant Contact Centre Team Leader to join out client - a leading the South West telesales team at their Plymouth, Bristol and Poole depots to maximise sales performance, process customer orders accurately before the depot deadlines, as well as upsell and cross sell new products.
You'd be based at the Plymouth office up at Langage Business Park, Plympton however travel to Bristol and Poole once a month will be required.
As a Team Leader, you will play a pivotal role in guiding and developing a team of Customer Service Agents, ensuring they have the skills and support needed to excel in their roles.
We have an exciting opportunity for a full-time, permanent Customer Service Team Leader to join our Operations team!
Are you a natural leader with a passion for customer service?
Posted by Macildowie Recruitment and Retention • £45K/yr to £60K/yr
THE OPPORTUNITY
My client is currently looking to recruit for a Head of Contact Centre based in Leicestershire; this is a senior role in a rapidly expanding organisation.
The Head of Contact Centre will manage the delivery of the support services we provide to customers across a range of contact channels including voice, e-mail and web-chat.
The successful candidate will be adept in managing all aspects of a Contact Centre operation and will be responsible for, but not limited to.
Posted by Randstad Perm Professionals • £28K/yr to £30K/yr
General
As a CS Team leader you will be responsible for leading a small team of customer service adviser's focusing on delivering excellence, advising on best practice and leading by example.
We are delighted to be working in partnership with a multi-national market leader in search of a passionate and capable Customer Service Team Leader.
Responsibilities
Plans and organises Customer Service team ensuring all processes are adequately covered and service is at least at agreed level.
The Customer Service Team Leader will hold responsibility to help support and effectively lead a team of direct reports, ensuring customer emails, and escalations are efficiently and effectively actioned to a high level of service.
Based Diss (office based on Monday/Tuesday and Thursday, home based Wednesday and Friday)
CCP are partnering with our client as they look to recruit a new Contact Centre Manager.
This is a hybrid based role, just outside of Liverpool.
CCP are delighted to exclusively partner with a brilliant established privately owned family business, who are evolving due to exceptional business performance.
They are looking for a Team Leader for their Customer Services/sales team that take inbound enquires(phone calls, emails etc) from potential customers wanting legal services - litigation, wills, conveyancing etc and converting them into a client.
My client is a rapidly expanding legal firm that has built a platform that allows solicitors to choose the work they take on and improve the quality of their working life.
They have huge plans to grow to over 1000 solicitors and looking to IPO in 3-5 years and well on their way to meet these targets and it is an exciting time to join them on their journey.