Artis Customer Contact is pleased to work with this expanding business, supporting them in their search for a highly motivated and experienced Contact Centre Team Leader to lead and inspire their outbound customer retention team.
Manage and motivate a team of outbound membership sales and retention representatives to meet and exceed renewal targets.
Monitor and evaluate team performance, providing regular feedback and coaching to improve results.
Hamilton Woods Associates are currently recruiting for Contact Centre Team Leader on behalf of an organisation to provide supervision to their out of hours call team.
The team provides emergency response to issues surrounding security, CCTV, door entry, ASB and repairs.
As a Team Leader, you will play a pivotal role in guiding and developing a team of Customer Service Agents, ensuring they have the skills and support needed to excel in their roles.
We have an exciting opportunity for a full-time, permanent Customer Service Team Leader to join our Operations team!
Are you a natural leader with a passion for customer service?
Posted by Reed Talent Solutions • £31K/yr to £35K/yr
General
We have exciting opportunities to join our brilliant leadership team in our state-of-the-art Contact Centre in Snowhill, leading a team of front line advisors.
We are looking for someone who has the passion to lead diverse teams, creating great relationships through personal connections to deliver outstanding customer experiences.
Could you be a terrific Team Leader
Reed Talent Solutions are currently working with a globally recognised Telecoms brand to recruit as a team leader, managing 15 contact centre advisors.
Posted by Macildowie Recruitment and Retention • £45K/yr to £60K/yr
THE OPPORTUNITY
My client is currently looking to recruit for a Head of Contact Centre based in Leicestershire; this is a senior role in a rapidly expanding organisation.
The Head of Contact Centre will manage the delivery of the support services we provide to customers across a range of contact channels including voice, e-mail and web-chat.
The successful candidate will be adept in managing all aspects of a Contact Centre operation and will be responsible for, but not limited to.
Posted by Randstad Perm Professionals • £28K/yr to £30K/yr
General
As a CS Team leader you will be responsible for leading a small team of customer service adviser's focusing on delivering excellence, advising on best practice and leading by example.
We are delighted to be working in partnership with a multi-national market leader in search of a passionate and capable Customer Service Team Leader.
Responsibilities
Plans and organises Customer Service team ensuring all processes are adequately covered and service is at least at agreed level.
Are you an experienced contact centre Team Leader with a passion and a knack for guiding teams to success?
We are seeking a dynamic Team Leader to support our Case Progressors and Client Advisors, ensuring the seamless progression of conveyancing cases and delivering exceptional service to our clients.
About this Role
In this vital role, you will assist in managing day-to-day operations, providing guidance and support to team members, clients, and suppliers while contributing to overall team performance and success.
The successful candidate will have a solid background in Contact Centre Planning and the tools associated and will be a seasoned leader of people with superb stakeholder leadership skills.
We are working with one of the leading originations in their field to source an exceptional strategic Contact Centre Head of Resource Planning professional to join their team.
The roles responsibility will be to lead planning teams who are responsible for creating and running insight led planning solutions across a number of geographically diverse contact centres, specialisms and contact types.
Posted by The Portfolio Group • £28K/yr to £30K/yr
Are you an experienced Customer Service / Call Centre Team Leader looking for a new challenge?
If you have at least 1 year customer service team management experience, preferably within a software company, please apply today and we'll be in touch!
Do you always put the customer first while creating a happy, supportive environment for your team?