The Customer Services Team Leader will be responsible for overseeing the team's performance which will include planning, coordinating, coaching and developing plans to achieve the departments targets.
An exciting opportunity has arisen for a Customer Service Team Leader to join an established team on a full-time, permanent basis.
The successful candidate will ideally have experience working within a call centre environment, a good understanding of CRM, reporting and experience leading a team.
As a Contact Centre Team Leader your role will be varied, responsibilities include data analysis, reporting, quality monitoring, driving performance, project planning, coaching/development, performance management and answering interactions / escalations.
Due to growth, we are very excited to be opening a new Contact Centre in the iconic Willis Building, Ipswich, and are looking for customer service focused individuals to join our team.
Do you have a solid background in leading teams of between 10-15 people, ideally in a busy office or call centre environment?
In your leading role you will play an important role by allocating work within your team, driving performance to meet KPIs and supporting to deliver a high level of customer service.
You will be leading your own team of seasonal workers, who help to ensure the smooth running of a very busy operational period for our client.
My client is currently looking to recruit for a Head of Contact Centre based in Leicestershire; this is a senior role in a rapidly expanding organisation.
The Head of Contact Centre will manage the delivery of the support services we provide to customers across a range of contact channels including voice, e-mail and web-chat.
The successful candidate will be adept in managing all aspects of a Contact Centre operation and will be responsible for, but not limited to.