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An exciting opportunity has arisen for a Customer Service Team Leader to join an established team on a full-time, permanent basis. The successful candidate will ideally have experience working within a call centre environment, a good understanding of CRM, reporting and experience leading a team. The Customer Services Team Leader will be responsible for overseeing the team's performance which will include planning, coordinating, coaching and developing plans to achieve the departments targets. Please note the working hours are 08.45 - 17.30, working Monday - Saturday with alternative Fridays/Saturdays off. Key tasks Determine, plan and direct work flow with the phone team daily Analyse work flow issues and implement workable solutions. Conduct staff 1-1 Meetings (support, informal, appraisals, RTW etc.) and reporting to Operations Manager Pulling daily reports on CRM Prepare rotas for phone & colleague support teams Authorising annual leave Report absences on the internal system and to HR Give clear direction and leadership to the team Achieve call turn around within set timeframes Chair return to work meetings Support with HR including recruitment, inductions and reviews Handle customer enquiries and complaints. Plan and organise the purchase of supplies in accordance with purchasing policies and budgets. Attend weekly EOS leadership meetings Key skills and experience: Previous experience working within a Team Leader position Excellent organisation and management skills Confident and assertive decision maker Strong verbal and written communication skills Positive and motivational If you do not hear from a consultant within 1 week of your application, then unfortunately, on this occasion you have not been successful
Contact Centre Team Leader - Call Centre - Salary: £31,000 OTE £35,000 - Monday to Friday - Hybrid (2 days from home) - Manchester M3 We are looking for a Team Leader to join our award winning Customer Service team based in Manchester! You will be responsible for driving performance, coaching and 1-2-1's as well as disciplinaries as well as motivating the team! You will work from our fun, vibrant office based in Manchester with hybrid working available! For the role of Customer Service Team Leader, you will receive: A salary of £31,000 A monthly bonus of up to £500 per month for team performance Brand new offices in Manchester Equity inclusion with our SimpliSafe Inc. business Competitive salary and annual bonus 28 days holiday bank holidays Enhanced pension Life assurance Private dental and healthcare Free eye test and contribution to glasses Employee Assistance Programme SimpliWell - Wellbeing contribution (e.g. gym, spa day, athleisure etc.) Cycle to work scheme Team social events (annual summer and Christmas parties, amongst other socials) Freebies, Perks at Work membership, monthly pay day breakfast, monthly lunch, weekly snacks etc. The role of Customer Service Team Manager will involve managing a team FTE call centre customer service advisors and running the day to day activities of the team. For the role of Customer Service Team Leader we require: At least a years experience in leading a team in a call centre / contact centre Experience in coaching, disciplinaries and 1-2-1's A person with a positive attitude, and outgoing personality based in the Manchester area Sound like your ideal role, don't hesitate and apply now with your CV for immediate consideration! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.