As a contact supervisor, you are there to accurately record progress the family are making and to look for evidence of this.
The role of a supervised contact facilitator is to observe the interaction between parent(s) and child(ren) under the care of the Local Authority, and private proceedings.
In addition to this, you are also looking at how contact is working in line with the Every Child Matters Agenda and this evidence needs to be compiled in a factual observation based report.
A Contact Centre Manager is needed to join our team at theICEway, a leading IT services and technology consultancy based in Welwyn Garden City.
This is an in office role - full time 37.5 hours a week - hours are predominantly going to be Monday to Friday between the hours of 8am - 6pm on a rota basis.
This is an excellent opportunity to progress your career with a well-established company!
We are looking to recruit a full time child contact supervisor on a 6 month rolling contract to join our team.
NRS Contact Centre (NRSCC) is a child contact centre based in Lewisham South East London.
NRSCC provides services to local vulnerable children and their families, you would need to be able to support and safeguard the children who attend the centre.
Reporting to the Contact Centre Team Lead, the Customer Support Advisor will be the first point of contact in all interactions with the customer and member base, including students, members, employers, and customers, ensuring a first class and personalised experience is delivered.
We are working with a growing and innovative Membership body in central London to find their newest Contact Centre team member.
The role is key in providing exceptional customer service experience and improving customer satisfaction retention rates and increasing sales of qualifications, training, and memberships.
We are delighted to be recruiting for a brilliant company based in Southall, they are on the lookout for a new Customer Service Supervisor to join their growing team!
They are looking for someone who has strong customer service experience, as well as someone who has previous experience supervising a team of customer service advisors!
Join our client's Home Assistance Team in the heart of vibrant Croydon with hybrid working options and take your customer service skills to the next level!
Are you ready to kick-start your career in a dynamic and supportive environment?
The Facilities Supervisor plays a pivotal role in ensuring a welcoming, clean, and well-organized office environment, crucial for providing excellent service.
Our Client's focus is on delivering exceptional service to both our clients and our team.
Up to £32,000 plus uncapped commission and excellent benefit package
The primary purpose of the role is to manage a team of between 10 - 15 telephony agents to deliver service excellence for both our client and its customers.