Posted by Flexible Staffing Solutions Limited • £27K/yr
General
We are looking for a confident and customer-orientated Customer Services Supervisor to join our client's customer service team within their contact centre.
What you'll do
Supporting the Customer Service Managers to ensure the team is providing excellent customer service to customers and that department SLAs are being achieved.
Be fully aware of contact volumes and resources available to ensure the team is working effectively throughout the day to deal with the workload.
Join us as our Contact Centre Manager as part of our Senior Management Team, overseeing the daily operations of the National Contact Centre and ensuring smooth performance.
In this role, you'll drive team performance, implement strategic goals, and step in for the Head of Call Centre when needed, ensuring effective leadership and seamless operations.
You'll analyse performance data, optimise efficiency, and make decisions that balance service quality with budget goals.