_____________________
_______________________
________________________
_______________________
_______________________
____________________
__________________
______________________
_____________________
______________________
About us Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail's contact centres across the UK. Due to an increase in the volume of workload; we are seeking additional candidates with a passion for customer service to join the team on a temporary basis. The role The start date for this role is Tuesday 7th May 2024 and will last until the end of June 2024 (with potential for this to be extended). For the first week, you will be working 4 days in the office (Tue-Fri) and then hybrid working from the following week. You will be working 33 hours per week between the hours of 9.00am 5.00pm Mon to Fri (Tue and Wed are office based and Mon, Thu and Fri are work from home days from Week 2) Pay rate: £14.26 per hour Key accountabilities Ensuring pre-employment checks are completed in line with legislative and regulatory requirements including completion of Right to Work, Identity checks, basic disclosure checks. Ensuring onboarding activities are completed to agreed timescales including creation of new starter pay record, issuing of employment contract and sharing onboarding information, ensuring a positive candidate experience. Effectively utilising the IT systems including SAP and Microsoft Office packages to update candidates' personal information accurately. Ensuring individual key performance metrics are achieved each week including candidates hired and payroll cut-offs, as well as maintaining quality standards. Effectively and professionally engaging with candidates, customers and colleagues by telephone and email communications. Effectively prioritising own workloads in line with key deadlines. Skills & experience Who are we looking for? We're looking for people with a flair for customer service and a passion for delivering service excellence. You will need to be confident on the telephone and able to communicate with customers politely and effectively. Desirable qualities would include: Proven record within a fast-paced customer service environment A passion and commitment for delivering a great customer experience Enthusiastic and responsive seeking a positive resolution for all customers Self-motivated Able to work as part of a team or alone Ability to work under pressure and to deadlines Good planning and flexibility Computer literate and good keyboard skills
Customer Service Advisor - Sheffield Monday-Friday, 08:45 17:00, No Cold Calling, No Sales, Inbound Calls Only, Hybrid Working (50% monthly split required) Do you have a passion for customer service, excellent communication skills and the ability to handle challenging interactions? Would you like to work Monday-Friday? We are currently recruiting for a Customer Service Advisor to join our Sheffield team on an initial fixed term contract basis. Previous experience in pensions or working in a contact centre environment is not required. Full training will be given to ensure you are successful in your new role. Take a look at the below video to hear from a member of our team https://player/13488480 Skills and experience that will lead to success Experience of working within a customer service focused role with direct customer contact either face to face or via telephone. Active listening and good communication skills. A pro-active approach with the ability to resolve queries efficiently and effectively. Excellent attention to detail and commitment to provide ongoing quality. Good understanding of Microsoft applications What the day will look like Delivering excellent customer service, you will have the opportunity to help our customers with any day-to-day queries regarding their pension. Updating personal information with a high attention to detail. Processing requests for written information to be sent to our members. Providing accurate information from our knowledge/customer databases. Helping customers complete documentation Explaining our processes and setting correct expectations. Office base in centre of Sheffield to ensure you benefit from the supporting network that is Aon United, and are not isolated in your role. We work smartly in a hybrid environment requiring you to be in the office every week which additionally supports your on-going development and training needs Aon offers an environment where individuals can grow and develop in a rewarding role. We are confident that you will feel just as passionate as we do in empowering results for our customers and your career. You will have responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation. #LI-RC #LI-RC1 2539164