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Job Title: Customer Service Officer Contract: 5 Months Temp Rate: £13.52 inc holiday pay Location: Oldham City Centre (fully office based) Start date: w/c 13th May 2024 Hours: Mon-Fri (9am-5pm) Company/Role As a call centre advisor, you will be on hand to answer any questions whether that be via phone or e-mail. This will be working closely on the Housing team and speaking to vulnerable people and speaking to them with compassion. Skills required Computer Literate Excellent vocal and written communication Positive attitude Patience Excellent listening skills Excellent time management Attentiveness Clear focus Great work ethic and willingness Be able to cope in a fast-paced pressured environment Contract and Pay We are offering full time, temporary contacts of 36.75 hours per week. We expect you to be fully flexible between our opening and closing times of 9am-5pm. Overtime may be required depending on volumes. You will be paid weekly, one week in arrears for the hours you work. The contract is due to start ASAP. This is an onsite role only. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
About the Role: ? Respond to all types of customer enquiries.Taking ownership with a proactive and positive approach to provide first time resolution and customer satisfaction using excellent customer service skills. ? Potential to handle customer email correspondence. ? Application assistance, general queries and refunds. ? Always working in line with GDPR to ensure compliance with data protection and information safety. ? Accurately record, store, input and update information into the relevant system and ensure all records and systems are up to date. ? Consistently deliver customer service targets and service standard targets. ? Promote and maintain excellent customer relationships, adopting a customer focused approach at all times. ? High level of customer focus, following all agreed customer service procedures. ? Support and assist your colleagues, sharing knowledge and understanding. ? Have a clear understanding of performance targets including SLAs/targets/KPIs and to fully participate in feedback sessions with your Line Manager to support your development. ? To undertake any other duties as required within your role. We encourage all Team Members to support and collaborate with the wider Novacroft Team to deliver and develop our business goals. About You: ? You have a passionate and enthusiastic attitude. ? You are committed to your new role and training. ? You have the ability to deal with telephone enquiries within a high volume contact centre. ? You are empathetic and understanding towards others. ? You have the ability to build genuine rapport. ? You have excellent communication skills ? You are confident and happy handling customer service enquiries on the telephone. ? You have strong common sense. ? You have excellent attention to detail and accuracy. ? You have a flexible approach to work. ? You have a proactive approach to handling and resolving difficult situations with customers. ? You are confident using various systems including Microsoft Office, Google applications, and Microsoft Dynamics ? You have a positive approach to problem solving. ? You are passionate about your development and learning new skills ? You thrive on working in a fast paced, high volume contact centre environment. FCNorthwest The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
A new opportunity for a customer care professional! Be part of a small, friendly, exceptionally customer focused team who provide healthcare supplies to patients. Monday - Friday, 20 hours p/wk (working 4 hours p/day, anytime between 9am and 2pm). Excellent benefits to include 25 days' holiday (pro rata) bank holidays. Easily accessible location with free onsite parking available. A leading supplier of healthcare products is recruiting for a part time customer service advisor to assist in the daily operations of a regional dispensing centre, providing the highest standards of service to patients and healthcare professionals. Key Responsibilities will include - The role of customer service advisor will work as part of a small, friendly team; you will handle customer enquiries and orders by phone, email and in person; building rapport with both new and regular customers, as well as efficiently supporting community-based nurses. Regular liaison with healthcare professionals regarding patient records and orders. Accurately input and process orders, paying close attention to product codes and quantities. Update patient files and databases - maintaining patient confidentiality at all times. Booking of appointments and delivery dates on behalf of patients and nurses. Handling queries through to satisfactory conclusion. Ensure sufficient stock levels are maintained within the branch. Skills & Experience Required - You will have recent customer care experience and be skilled in handling enquiries, ideally within an operational setting. You will demonstrate excellent communication skills, both verbal and written. You will take pride in building effective working relationships with the team in which you work, as well as providing the very best customer care. You will be joining a friendly, supportive team environment where both team and individual tasks will be part of your daily responsibilities - A 'can do' attitude is essential, as well as a well organised, tidy and methodical approach to work. You will demonstrate efficient administration skills and follow strict operational guidelines. Efficient keyboard and Microsoft Office skills are essential, as well as the ability to work with great attention to detail. Healthcare sector experience would be an advantage, although not essential. To be considered for the opportunity of customer service advisor, please send your CV Application for consideration. If you would like further details before applying, please call us. Thank you for your interest. We will assess your application and we will contact you if we are able to progress with considering you for the vacancy. Please note that due to the high number of applications we can receive, we are not always able to respond to each applicant individually. Please be assured, in line with GDPR guidelines - We will only store your data once we have spoken with you and the data that we hold can be viewed, amended or deleted at any time upon your request.