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Customer Service Advisor working within the telephone call centre in Adult Social Care To work as part of a team within Bromley Assessment & Care Management Division, to provide a high quality, prompt and effective front-line service to the public and other professionals: To provide information and advice for service users, carers and care professionals. To steer people to support available within the community or universal services and to consider the individual's personal strengths, capability and support network to access this To determine whether a person appears to have needs that require care and support To gather initial information to identify whether a person has the capacity to understand and articulate their own needs To gather initial information to identify whether a person faces any potential safeguarding issues To work in conjunction with team colleagues and other professional staff to ensure that service user's needs are met appropriately SUMMARY OF RESPONSIBILITIES AND DUTIES To deal with all enquiries in a professional, friendly and welcoming manner whether by telephone, email or post. To provide information, advice and/or redirection to all people who seek support from the local authority, irrespective of any existing care or determination of eligibility. To ensure that information and advice provided is straightforward, relevant, accurate and accessible to all sections of the community. Great customer service experience 3 years experience needed 3 years admin experience needed