A Contact Centre Manager is needed to join our team at theICEway, a leading IT services and technology consultancy based in Welwyn Garden City.
This is an in office role - full time 37.5 hours a week - hours are predominantly going to be Monday to Friday between the hours of 8am - 6pm on a rota basis.
This is an excellent opportunity to progress your career with a well-established company!
The Head of Call Centre Operations will be effectively the interface between:
Our client, an ambitious, entrepreneurial and growing Life insurance company, is looking for a Head of Call Centre Operations for their office in Swansea.
My client is seeking an experienced Contact Centre Team Manager to manage the running of their multi-client customer service centre.
The Contact Centre Team Manager will provide leadership, direction and management to the Shift Managers and Agents in order to deliver service excellence, contractual service level agreements and operational metrics.
As the Contact Centre Team Manager, you will be responsible for overseeing the service provided across multiple customer contact channels and activities.
The successful candidate will be adept in managing all aspects of a Contact Centre operation and will be responsible for, but not limited to.
My client is currently looking to recruit for a Head of Contact Centre based in Leicestershire; this is a senior role in a rapidly expanding organisation.
The Head of Contact Centre will manage the delivery of the support services we provide to customers across a range of contact channels including voice, e-mail and web-chat.
We are looking for an experienced Contact Centre Manager to join an existing project and deliver excellent customer service results for our end client.
The contact centre provide support to customers applying for mortgages as part of the government Help to Buy mortgage scheme so experience within Mortgages would be a distinct advantage.
The rate on offer is between £550-£700 inside IR35 (via an umbrella company) dependant on experience.
Robert Half are excited to announce we have exclusively partnered with a fast growing and dynamic company based in South West London who are looking for an experienced Centre/Operations Manager.
You will oversee the day-to-day operations which will encompass overseeing multiple locations and providing a first-class service.
The successful candidate will possess a strong background in team management, operations process management and business development with a keen eye for detail and a commitment to excellence.