Posted by Macildowie Recruitment and Retention • £45K/yr to £60K/yr
THE OPPORTUNITY
The successful candidate will be adept in managing all aspects of a Contact Centre operation and will be responsible for, but not limited to.
My client is currently looking to recruit for a Head of Contact Centre based in Leicestershire; this is a senior role in a rapidly expanding organisation.
The Head of Contact Centre will manage the delivery of the support services we provide to customers across a range of contact channels including voice, e-mail and web-chat.
Are you the kind of dynamic leader who thrives on motivating, developing, and managing people in a challenging, fast-paced and rewarding customer service environment?
Are you passionate about delivering excellent customer services?
Our International department delivers to approximately 130 countries globally, with expanding teams located in our contact centers in Leicester, London, Manchester, Poland, and Pune.
Shifts available
Tuesday 6am to 12pm, Wednesday to Friday 6am to 1pm & Saturday 7am to 4.30pm (36 hours per week).
Thursday, Friday 9am to 6pm & Saturday, Sunday 8am to 6pm (36 hours per week).
A bit about the role: Operational management of the contact centre, overseeing the effective delivery of customer complaint handling, resolution, and support for customers who may be experiencing financial difficulties.
We're looking for a brilliant Contact Centre Team Leader to join out client - a leading the South West telesales team at their Plymouth, Bristol and Poole depots to maximise sales performance, process customer orders accurately before the depot deadlines, as well as upsell and cross sell new products.
The Contact Centre Team Leader role requires a proactive leader with excellent communication and management skills to inspire and guide the team to exceed monthly targets.
You'd be based at the Plymouth office up at Langage Business Park, Plympton however travel to Bristol and Poole once a month will be required.