Posted by Macildowie Recruitment and Retention • £45K/yr to £60K/yr
THE OPPORTUNITY
The successful candidate will be adept in managing all aspects of a Contact Centre operation and will be responsible for, but not limited to.
My client is currently looking to recruit for a Head of Contact Centre based in Leicestershire; this is a senior role in a rapidly expanding organisation.
The Head of Contact Centre will manage the delivery of the support services we provide to customers across a range of contact channels including voice, e-mail and web-chat.
We're looking for a brilliant Contact Centre Team Leader to join out client - a leading the South West telesales team at their Plymouth, Bristol and Poole depots to maximise sales performance, process customer orders accurately before the depot deadlines, as well as upsell and cross sell new products.
The Contact Centre Team Leader role requires a proactive leader with excellent communication and management skills to inspire and guide the team to exceed monthly targets.
You'd be based at the Plymouth office up at Langage Business Park, Plympton however travel to Bristol and Poole once a month will be required.
Posted by Marston Holdings Ltd • £27K/yr to £28K/yr
The role of the Resource Planner is to maintain and develop the in-house group dialler functionality to ensure cross site contact centres are always operating at optimal efficiency and effectiveness.
This will be supported by and carried out in collaboration with the Head of Resource Planning.
We have a fantastic opportunity for a Resource Planner to join their team on a 12-month Fixed Term Contract.
Bramah HR is recruiting for a Call Centre Manager to join one of our excellent long standing clients based in Reading.
In this completely new role you will oversee the customer service and sales teams and be responsible for the implementation of a customer first team that ensures the highest levels of customer service whilst also driving outbound Sales activity.
The ideal candidate will be responsible for managing daily operations, ensuring customer satisfaction, and driving team performance.