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Role: Application Support Consultant Salary: Up to £33'00 DOE Location: Southampton HQ - Initially 5 days a week, gradually decrease to 1 day a week on site Experience Required: Excellent written and verbal communication skills, with a confident telephone manner. Customer facing with good customer service skills. Committed to ensuring customer support issues are resolved within agreed time limits. Ability to manage & prioritise your own workload. A team player with the ability to work on your own initiative. Excellent analytical & problem-solving skills. A willingness to keep up to date with system developments, and a desire to learn are essential. Willingness to accept ownership and see a problem through to resolution. Enjoy the challenge of a busy support helpdesk. An ability to demonstrate a strong technical knowledge in at least one other ERP software package is an advantage. Experience working within a software support environment. Database and SQL skills are a distinct advantage. Responsibilities: To provide high quality remote support to customers and troubleshooting technical issues. Front line support, troubleshooting and resolving support cases via telephone, email and remote access. Back line investigative support where a more detailed analysis is required and escalating problems where necessary. Responding to customers in a timely and professional manner. Maintaining comprehensive case records on the CRM system - Microsoft Dynamics. Prioritising cases to ensure agreed SLAs are achieved. Documenting software defects and program changes for the software author, Intact. Testing and evaluating configuration and release changes. Applying configuration changes and fixes to a "live" environment. Upgrading sites with new releases and fixes. Supporting customer implementations and site "go-lives". Provide training to customers and colleagues as required. To carry out any other support duties as the service requires
Our growing Technology team plays a key role in ensuring OS is at the cutting edge of geospatial capability and is looking for people to join them. Its mission is to work across the business to provide customer centric design and technology services. Join us and you'll have an opportunity to make an impact. To empower projects that deliver real-world benefits across Britain and internationally. To hear our customers say they couldn't have done it without us. And to be central to OS's vision: to be recognised as world leaders in geospatial services; creating location insight for positive impact. About the role This is an exciting opportunity to join the server support team within Technology IT Services as a Server Support Technician. You will be responsible for providing day to day support and the running of the Linux and Windows server platforms, both physical and virtual, which host many of the applications essential for the successful running of Ordnance Survey. These platforms are hosted at our on-premises data centre and in the Microsoft Azure Cloud. Your duties will include responding to tickets, building and configuring servers, installing applications, and working with engineers to troubleshoot problems primarily supporting our Linux estate. The team's focus on delivering a robust and resilient platform to ensure that the IT estate is safe and secure will mean that monthly patching and security tasks are a regular part of your role. As part of your ongoing development, you will engage in project activities. The team provides hybrid on-site/remote support between 08:00 and 17:00 Monday to Friday and a rota system is in place to ensure that these hours are covered. Additionally, 24x7 support for the server estate is provided out of hours and once you've achieved the appropriate skill level you could be expected to join the on-call team when a vacancy arises. You will be expected to come on site when required. What we're looking for If you are interested in joining a team that lies at the heart of what OS is about, we are looking for someone that can demonstrate skills and experience in:? Linux administration (Ubuntu/Oracle Linux/RedHat/CentOS) Server Administration skills and evidence of supporting Windows and Linux systems in virtual, physical, and cloud environments Knowledge of Active Directory, DNS, and Group Policy Identifying and implementing process improvements Maintaining systems through automation and continuous delivery - Ansible, Puppet, PowerShell Monitoring tools such as SCOM, Zabbix, PRTG, Prometheus, Grafana Experience of the following is desirable: Supporting HPE Proliant and Dell PowerEdge servers Storage Technologies such as IBM FlashSystem, Pure Storage, Brocade Azure DevOps Cloud Technologies such as Azure or AWS Virtualisation technologies such as VMware vSphere, ESXi, and vCenter Automation using Ansible, Puppet, or PowerShell ITSM tools Please include a CV and covering letter outlining your skills and experience in the above requirements. The rewards We want you to love what you do. That's why our benefits package rewards a job well done. We'll give you: Salary: £31,442 - £36,990 (depending on experience) Performance related bonus A competitive pension scheme We embrace flexible working and can consider different working hours dependent on the role and your personal circumstances 25 days annual leave - (rising by 1 day each year to 30 days after five years) bank holidays and an extra 3 days over Christmas Plus, a suite of excellent additional benefits Location We embrace a hybrid working model at OS and understand there is no one size fits all in relation to how we work. We have a fantastic HQ in Southampton, Hampshire where you will be required to spend 2 days a week with the remaining time being a personal choice as to whether you work from home or spend more time at OSHQ. Security OS conducts DBS background checks for all joiners and some of our roles require additional security clearance, including to SC or DV level in some cases. We will tell candidates at the appropriate time during the recruitment process if additional clearance will be required for this role. Closing date: Sunday 16th June 2024 We believe diversity and inclusion is about working together - in an encouraging and respectful environment to reach our full potential. We believe combining different backgrounds, experiences and perspectives will help us reach our vision and be trusted and admired across the globe for setting the standards and leading the way. We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background or religion. We're individually talented and collectively powerful, and we give you the space to take your career in whichever direction you want.