The successful candidate will be responsible for providing front-line support in relation to processing all daily incoming compliance queries logged through the helpdesk and ensure the firm, and individuals within the firm, practise and promote the highest standards of legal and regulatory compliance, promoting the reputation of the firm and advancing thinking on risk management.
COMPLIANCE HELPDESK ADMINISTRATOR; SALARY DOE
This is a newly created position for a Compliance Helpdesk Administrator to join our compliance team, reporting directly to the firm's Legal Risk & Compliance Manager on a daily basis.
We are seeking candidates who have some demonstrable experience and career interest in Quality Assurance and Compliance.
We have successfully recruited during 2023 and as the business grows and develops, we now require an additional two Quality Assurance team members to join our wider Legal and Compliance team.
You will have worked in a financial services organisation and be keen to learn and grow as the business develops.
Benefits: 25 Days Holiday BH, Flex Benefits (EMCOR UK discount scheme)
About EMCOR UK
We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations.
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability.
This role will be engaging with customers, colleagues, and management to ensure complaints are fully investigated and that we deliver fair customer outcomes in adherence with FCA regulations in a professional and timely manner.
As a Senior Complaints officer, you will assist the complaints Team leader to inspire, mentor, and lead the complaints handling team to provide a best-in-class complaint handling service.
You will be responsible for helping us consistently deliver an exceptional service that puts the fair treatment of the customer at the heart of the business.