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Purpose of the Role Provide an excellent level of customer service to internal and external stakeholders. Key Responsibilities Responding to issues in a timely manner and owning through to satisfactory completion by taking responsibility for every query received. Escalating issues where necessary in a timely manner and ensuring satisfactory completion. Using reporting to highlight problems areas where issues are failing to be resolved. Inbox management Produce and maintain a tracker spreadsheet to improve visibility of all risk management email inbox status each morning. Escalate to Safety management team when issues are not understood or cannot be dealt with. Any issue requiring urgent assistance to be escalated to the Safety immediately. Compliance Assist the compliance manager on the production, updating of compliance reporting. Assist in updating client compliance systems as required. Produce required KPI reports as per client requirement or the Safety management team. Have full overview of outstanding actions on compliance system and agree procedure for dealing with said actions Become the key person logging and dealing with all H&S and Environmental incidents, help to investigate and close these out. Be able to produce summary and detailed reports to the Safety Management team. Training and Communications Undertake the Savills Pathway on HS & E to gain knowledge and competency in the areas required to work in. Contribute towards the Safety newsletter. Skills, Knowledge and Experience Ability to multi-task and use own initiative. Good administration skills. Good planning and organisational skills. Attention to detail. Good interpersonal/verbal and written communication skills. Energetic and self motivated. Pro-active/takes ownership of responsibilities. Ability to work well under tight deadlines. Friendly and well presented with ability to be client facing Have a "Can Do" attitude. Working Hours - 9.00am 17.30pm #LI-DNI Please see our Benefits Booklet for more information.
Dive into a fulfilling role as an administrator with the largest independent well being provider in the UK and Ireland! - My client is seeking a meticulous and efficient team player to be the cornerstone of our administrative processes. If you excel in data entry, enjoy organizing information, and want to contribute to the success of the business, this is the opportunity for you. Join my client and become an essential part of their commitment to fostering healthier and happier workplaces through your efficient administration. We are pleased to be working with the UK and Irelands' Largest Independent and Trusted Well-being Provider who have been making a positive difference in over 15 million lives for over 40 years. Our client offers the most comprehensive EAP on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sectors, to business partners, individual users, employees, and their family members. Job Purpose You will provide clinical administrative support to the Occupational Health (OH) Team within Health Assured. You will have administrative and data entry experience. Your main function will be to support the team in achieving their objectives of ensuring all clients and clinicians are responded to within the required service level agreement (SLA) and to ensure operational efficiency of the Occupational Health administration function. Day-To-Day Responsibilities To ensure that all Occupational Health processes are completed within SLA, at the highest quality expected by Health Assured Ensure all individual and team KPIs are adhered to on a daily, weekly, and monthly basis 3. To complete accurate, daily clinical data entry onto Health Assured's secured CRM System To liaise with employers, employees and Occupational Health practitioners and assist with their administrative queries To action any reasonable requests for medical records of employees where necessary To always adhere to all appropriate updated data protection legislation and to adhere to ISO approved policies and procedures To maintain confidentiality and discretion when dealing with any Occupational Health enquiries, or sensitive information obtained as part of the role Answering telephone calls and dealing with general departmental enquiries when required Essential Skills And Competencies Excellent customer service skills Excellent team player; willing and able to help where required Ability to adapt quickly to organisational changes Experience in an administrative role with a high level of detail and accuracy Track record of meeting and exceeding KPI's and targets Ability to organise and prioritise workload accordingly to ensure work is completed within a timely manner High level of computer literacy (Word, Excel) Experience in effective communication with management/senior management Benefits 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2- and 5-years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! Z Company incentives, access to discount schemes Why join their team? This is a fantastic place to work if you enjoy a challenge and have genuine enthusiasm for overcoming obstacles and learning. The office is fast-paced and busy so we look for colleagues who have a positive and focused attitude. Through training and development, we make sure that everyone who works here has the resources they need to build their careers. So, if you are ambitious, focused and a confident communicator you'll soon discover that there are unlimited opportunities for you in the business! 45772FA INDMANJ