Manage and handle complaints from initial notification through to final agreement, in line with DISP rules.
Handle complaints constructively and in line with company and Financial Conduct Authority guidelines, escalating when a solution cannot be found.
General
New opportunity as a complaints handler whereby you'll be responsible for handling and management of complaints and any associated admin tasks efficiently and to agreed timelines.
Posted by Service Care Solutions - Housing • £16.06/hr
Our Client's Complaints Centre of Excellence is seeking a dedicated Complaint Officer to manage and resolve customer complaints both orally and in writing.
Type: Temporary Ongoing
You will play a key role in supporting customers through their complaints journey, ensuring each case is investigated thoroughly and resolved based on its individual merits.
As a Complaints Handler, you will report into our Complaints Manager and your primary responsibility will be managing complaints from our customers.
You'll act as a key person for ensuring complaints are acknowledged promptly and handled professionally.
About the role
Our Complaints team is looking for an enthusiastic, highly-organised, and detail-oriented person to play an active role in the quality assurance and customer service of our growing company.
The successful candidate will handle and resolve complaints from tenants and residents, ensuring that issues are addressed promptly and effectively.
We are seeking a dedicated and compassionate Complaints Officer to join our Social Housing team on a temporary basis.
The role requires excellent communication skills, a strong understanding of social housing policies, and a commitment to delivering high-quality customer service.
We are currently recruiting a Complaints Officer role on behalf of our client where you'll be working for a fabulous organisation based in Eastleigh.
Full training for this role will be provided.
This will be the perfect opportunity for someone who has had customer service based experience who now wants to broaden their skill set, and also the perfect opportunity to get into a more office based environment.
Posted by Acorn insurance & Financial Services LTD • £25K/yr to £33K/yr
Reporting to the Complaints Team Leader, you will be responsible for managing and resolving a portfolio of customer complaints whilst effectively liaising with the financial Ombudsman Service.
The complaints will be in relation to motor insurance claims in line with Consumer Duty, delivering high levels of customer satisfaction and maintaining the reputation of our company.
A fantastic opportunity for a motivated, customer-centric individual to join an exciting and growing Claims department has become available.
Huntswood is looking for Complaints Processers with financial services complaints experience to join an exciting project for a large retail bank with an immediate start.
If you have a wealth of complaints handling experience, ability to work in office and great communication skills, then we have a great role for you.
Day Rate: £165 - Umbrella only recruitment - This is only available to individuals working via an Umbrella company, we can assist you with this
Posted by Pertemps Plymouth Commercial • £12.97/hr
General
Complaints Call Handler for Royal Mail x10
Introduction
We are searching for experienced Complaints Call Handlers to deliver exceptional customer service by addressing queries, resolving issues, and finding solutions over the phone.
Pertemps presents an exciting opportunity to join the esteemed Royal Mail team in Plymouth.