The successful candidate will handle and resolve complaints from tenants and residents, ensuring that issues are addressed promptly and effectively.
We are seeking a dedicated and compassionate Complaints Officer to join our Social Housing team on a temporary basis.
The role requires excellent communication skills, a strong understanding of social housing policies, and a commitment to delivering high-quality customer service.
We are seeking a Complaints Resolution Team Leader to join our housing association and lead a dedicated team focused on managing complaints at stage one or stage two.
This is an exciting opportunity to make a real difference in delivering a high-quality service for our customers, ensuring that all complaints are resolved effectively, promptly, and in line with policies.
Role Purpose
As a Complaints Resolution Team Leader, you will oversee and support a team responsible for resolving complaints, ensuring targets are met and compliance is maintained.
It also includes building productive relationships with residents and external agencies, and providing administrative support to the complaints team by helping to improve the quality of responses and ensuring all complaints and correspondence are accurately recorded in our systems.
The role involves providing a full range of administrative support to our Complaints and Customer Experience team, with a focus on delivering excellent customer care and assistance to enhance resident satisfaction at Octavia Housing.
The position offers opportunities to build on existing skills while developing new ones, working closely with colleagues across departments to ensure exceptional customer service.
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
General
As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
As a result of rising demand for Litigation services, our client is actively seeking a Property Litigation Solicitor experienced in all aspects of Property Litigation to join the Firms robust Dispute Resolution team of seven.
Are you a 36-year PQE Property Litigation Solicitor seeking a new challenge with a leading Legal 500 and Chambers & Partners ranked Firm?
Your expertise will play a pivotal role in supporting the expansion of the department.
commercial lease renewal proceedings acting for both landlords and tenants - contested and uncontested.
General
I'm working with a London based firm who are looking to add to their well respected and high performing property litigation team.
The team deals with the full spectrum of litigation relating to property and support a wide variety of clients which will include institutions, developers HNW individuals and real estate investment companies.