As the Head of Customer Relations, you will play a pivotal role in shaping and enhancing our customer experience and first-line control process.
London based scale-up Insurance firm.
Reporting directly to the executive board, you will develop frameworks, drive meaningful business decisions, and support product development initiatives.
They work closely with the finance sector and entrepreneurs, they strive to make finance markets work better - so businesses in the UK can survive, thrive, and grow.
My client is a government-owned Economic Development Bank, managed independently.
Complaints & Customer Care Administrator - 4 months temporary to perm - Immediate start - Coventry based - 9am - 5pm some Hybrid working will be available paying £12.20ph.
Our client have a brand new team and they are now expanding!
Luxury office environment with outstanding facilities!
This role is hybrid-working and has flexible hours.
Marc Daniels are working with a household name automotive company based in Bracknell in recruiting a Customer Relations Coordinator.
This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression.
The role holder will take overall responsibility and a holistic approach to ensuring that complaints are responded to appropriately, within agreed timeframes, questioning actions, proposing service and system improvements, and supporting managers and teams.
In most cases, the role holder will be the responsible point of contact for the customer, providing a clear channel of communication and preventing further dissatisfaction.
Other duties include: Negotiation with and influencing others/stakeholders in a way that achieves the best outcomes/decisions.