This senior management role will be responsible for overseeing and managing the Managers who lead our Quality Auditing (QA) team, Complaints team, technical and Credit Risk team.
Reporting to the Head of Customer Support, my client is seeking a dynamic and experienced Customer Excellence Manager to join their team.
The successful candidate will play a crucial role in ensuring the highest standards of customer service and risk management across all aspects of their operations.
As a Renewals Manager, you will be handling tenancy renewals while efficiently managing compliance processes and negotiations with tenants and landlords.
Duties
Conduct tenancy renewals with professionalism and efficiency.
The Client
Our client is a well-established estate agency offering comprehensive estate and lettings services and providing invaluable advice.
The Regional Credit Controller reports into the Service Regional Collections Manager and is responsible to conduct Collection activities, managing the debtors, ensuring timely payments are made, reconciling accounts, and resolving account queries, invoice disputes and aged debt recovery for regional customers.
Responsibilities
Taking responsibility for debt accounts to ensure the monies owed are collected in line with agreed payment days and any outstanding issues are resolved.
Ensuring that debt is collected within set targets and outstanding monies are actively chased.
We provide a range of services including Independent Health Complaints Advocacy and support to people who are arranging and managing their own health and social care.
Closing Date: 5th July 2024
Surrey Independent Living Charity is a Disabled Person's organisation that provides advocacy, information, advice and support throughout the county of Surrey.
The starting salary for this role is £40,296 per annum for working 36 hours per week.
If you'd like to be part of a team that makes a tangible difference to the communities we support, and you enjoy the challenges and rewards of empowering families to feel heard, then we have a great opportunity waiting for you in our Customer Relations Team.
This is a 12-month fixed term contract/ secondment opportunity.