Complaints Investigator / Handler with demonstrable experience of complaint handling within a regulatory environment, excellent communication and customer service skills and a calm and professional manner is required to join a well-established housing association based in Ealing, West London.
Although not essential. JOB OVERVIEW
Any previous experience working for a Housing Association or experience of Housing Repairs and Maintenance would be highly desirable.
Our client are looking for a Complaints Administrator to assist in the effective and timely coordination, management and monitoring of all complaints, Housing Ombudsman and Elected Representative cases requiring investigation and response.
An exciting opportunity has emerged for a Customer Insight Manager to join the housing department at one of Adecco's leading public sector clients, in a full time (36 hours each week, Monday to Friday) permanent role.
You will directly line manage 5-7 staff, and working across the housing directorate will:
Based in Croydon in South London, this role is paying an annual salary of £57,201- £59,328 and reports directly into the Head of Change, Assurance and Performance.