Developing and executing a comprehensive strategy for the transformation of the Complaints Department.
General
We're looking for a Head of Complaints to lead a transformational project that involves improving our complaints process to meet best practice, set the direction of the team, support our Complaints Handlers through their career progression, and drive root cause analysis.
Resource Solutions, a global leader in recruitment and consultancy solutions, is seeking a dedicated Complaint Handler to join their dynamic team.
If you have a strong background in Complaint Handling and a passion for Products & Services, this is your chance to shape futures while advancing your career in an inclusive culture that values flexible working.
This role offers an incredible opportunity to work with some of the world's leading companies across various sectors including Banking, Financial Services, Specialty Insurance, Media & Entertainment, Property and Pharmaceuticals.