My client in Central London is looking to appoint a talented Housing Complaints Manager on a Contract basis.
The role will play a key role in reducing the current backlog of complaints for the local authority, whilst managing relevant KPI's, compliance and performance.
Oversee the management and effective recording of complaints on the complaints database, carrying out regular checks of cases being captured and feeding back where improvements are required
A housing association is currently looking for a Housing Complaints Officer for about 3-4 months on a temporary basis.
As Damp, Mould & Disrepair Team Leader, you will manage team members and contractors to deliver our response, ensuring that our residents receive an efficient and effective response and experience from our service.
Our Estates and Responsive Repairs teams are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
You will provide a professional customer experience to our residential and commercial customers and clients and support our partner contractors in delivering high quality services.
At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.