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Complaints Consultant An opportunity to develop a career with one of the most respected investment and wealth clients in the UK, for an experienced complaints adviser. What you'll be doing: You'll act as quality gatekeeper, protecting the brand, by carrying out quality checks on complaint investigations. Act as a point of contact for other team members to discuss complex technical and sensitive cases. Deliver training for Client Liaison staff, meeting needs identified by managers. Occasionally take a lead on or oversee the investigation of sensitive and high profile complaints, ensuring these are handled sensitively and promptly. Who we're looking for: CII Level 4 Diploma in Financial Planning (or equivalent experience). Strong technical knowledge of advice in at least two of the following product areas: life, pensions, investments, mortgages and trusts/IHT planning. Several years' experience of regulated complaint handling within the financial services industry. Significant experience of dealing with complex complaint investigations e.g. pension transfers, IHT planning. Experience of acting in a Quality Control role preferred. Excellent communication skills, both verbal and written, and the ability to make appropriate, equitable and pragmatic decisions while clearly documenting reasoning and action required. Strong and well-defined problem-solving skills, with the ability to determine appropriate resolution for complaints, balancing the needs of clients, (financial advisers) and commercial considerations. Ability to utilise judgement when applying technical knowledge and present this clearly and concisely. Proactive identification and escalation of sensitive issues, to ensure senior-level awareness at an early stage. Ability to build strong and trusting relationships with others, both internally and externally, through mutual respect. PC Literate - including Excel, Word, Outlook
Client Manager Account Manager Client Services Manager SEO Account Manager Overview of Company: Join a dynamic team with a leading SEO marketing agency specialising in SaaS SEO solutions. This is a leading business with an approach that integrates human expertise, data analysis, and automation to drive organic results for clients. This dynamic agency prioritises efficiency and effectiveness, emphasising smart work over long hours. The experience we need: We're seeking an experienced SEO Client Manager with a proven track record in client success, retention, and upselling. The ideal candidate will have: At least 3 years of experience as a client manager in a digital marketing agency, preferably in SEO. Proficiency with project management tools, especially Asana. Strong communication, leadership, and organizational skills. Ability to thrive under pressure and manage multiple clients and deadlines simultaneously. The role: As a Client Manager, you'll play a pivotal role in building and maintaining client relationships. Responsibilities include: Understanding clients' businesses thoroughly and translating their goals into actionable strategies for our SEO team. Leading delivery teams to ensure client needs are met efficiently and effectively. Managing client contracts, renewals, and upselling opportunities. Prioritising workloads and managing client expectations to maintain high-quality deliverables. Leading and empowering a team of client executives and virtual assistants to support client work and administrative tasks. More About the Company: Working as part of a client-focused model which revolves around three key stakeholders: Client Managers: Responsible for client retention and satisfaction. Project Managers: Ensuring effective project delivery and profitability. SEO Strategists: Driving results by setting and achieving KPIs with clients. Operating in client pods, each led by a Client Manager and supported by dedicated teams of client executives and SEO specialists. What's on Offer: Competitive salary ranging from £28,000 to £43,000, with upsell opportunities of £5-10k in the first year. Generous benefits package including holidays, healthcare, professional development budget, and lifestyle perks. Hybrid working arrangements and flexible hours. Opportunities for international work and regular team incentives. How to Apply: To apply for the SEO Account Manager position, please submit your CV by hitting the apply button on this page. If your profile aligns with our requirements, we'll contact you via email to schedule an interview. Join us in shaping the future of SEO marketing!