Responsible for managing the Customer Resolution & Information Team to ensure that statutory and organisational requirements are met in relation to dealing with and responding to complaints, Freedom of Information (FOI) requests, Subject Access Requests (SAR) and enquiries made by Local Councillors and Members of Parliament in relation to Children's Services at Wirral Council.
Responsible for developing reporting systems for complaints/information requests, for analysing trends and patterns and translating this into outcome focussed action plans.
This role leads our approach to customer engagement, ensuring that we listen effectively to customers and bring together all feedback to ensure the customer voice informs a great customer experience and influences service design.
General
35 hours a week.
Alpha Living is an award-winning specialist older peoples housing provider based on the Wirral and operates across the Northwest and Yorkshire regions.
Posted by Remedy Recruitment Group • £550/day to £690/day
Hybrid working 2/3 days in the office.
£550 per day (Could be negotiated).
The post holder is the lead and responsible person for all statutory duties, obligations, official standards, and to ensure best practice are met in respects of Gas Servicing, Legionella, Asbestos, Electrical and other key mechanical services.
Posted by Remedy Recruitment Group • £550/day to £650/day
Remedy Recruitment Group are currently seeking an experienced Statutory Compliance and Safety Manager to work within Wirral Council.
They have accountability for ensuring the safety of colleagues, contractors, and residents for compliance with health & safety legislation and landlord & tenant law relating to asset management.
The post holder is the lead and responsible person for all statutory duties, obligations, official standards, and to ensure best practice are met in respects of Gas Servicing, Legionella, Asbestos, Electrical and other key mechanical services.
Posted by Hays Specialist Recruitment Limited • £50K/yr to £55K/yr
Your new roleIn your new role as a Registered Manager you will ensure a smooth day-to-day running of the service.
Your new companyHays Recruitment are proud to be working in partnership with an Ofsted rated "Good" children's emotional behaviour disorder (EBD) service in the Wirral area as they require a motivated and reliable Registered Manager.
This is a full-time contract with full training and DBS provided.
We are excited to announce the opening of a brand new Parent Assessment Unit near Huyton and are in search of a dedicated Registered Manager.
The ideal candidate will be deeply invested in making a significant impact on the families using our services and will have the opportunity for personal and professional growth.
Posted by April Faith Recruitment Ltd • £48K/yr to £55K/yr
Our client is a newly established children's care service dedicated to providing high-quality residential care for children and young people from challenging backgrounds.
Respect and a sense of value for each individual are core to their mission.
Built on the foundation of creating a safe, nurturing, and supportive home-like environment where small groups of children can receive individualised care designed to empower each child to thrive and achieve positive outcomes.