Posted by Howells Recruitment • £16/hr to £16.50/hr
Complaints Advisor - Repairs and Maintenance in Social Housing
We are recruiting for a Housing Association, who are currently looking for a Complaints Officer to join their Repairs and Maintenance team in Teddington, this role will be handling Stage 2 complaints.
You will be expected to provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer.
Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner.
With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation.
Are you passionate about improving customer satisfaction and leading the way in complaint handling?
We're looking for a Senior Complaints Specialist to expertly resolve complex issues, ensuring compliance with the Public Services Ombudsman for Wales and setting new standards of excellence.
We are looking for someone to lead complex and sensitive complaint handling, aligning with the high standards of the Public Services Ombudsman for Wales.
Your role will also influence and refine complaint-handling practices, ensuring continuous improvement in customer care.
You'll be an advocate for customers, conducting thorough investigations, delivering thoughtful responses, and collaborating across the organisation to secure fair and transparent resolutions.