The Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
Main Duties
Become a customer experience expert and brand ambassador, providing the highest standard of customer service.
Complaints & Customer Care Administrator - 4 months temporary to perm - Immediate start - Coventry based - 9am - 5pm some Hybrid working will be available paying £12.20ph.
Our client have a brand new team and they are now expanding!
Luxury office environment with outstanding facilities!
They have a reputation for staff well-being and are and employer of choice in the local area.
A fantastic opportunity is available working for this award-winning Housing Association in the Richmond area, who support the local community with housing needs.
Responsible for receiving and administering all housing complaints into the service within set timescales.
The role is predominantly supporting colleagues to provide an effective complaints handling service to meet the requirements of the Housing Ombudsman and Social Housing Regulator:
Somerset Council's housing landlord service provides housing management services to approximately 5,600 council housing tenants.
This role is predominantly supporting colleagues to provide an effective complaints handling service to meet the requirements of the Housing Ombudsman and Social Housing Regulator.
We are looking for a Customer Service Advisor for our client based in Taunton.
Monday to Friday 08:00am - 17:00pm - hybrid is an option.
I am recruiting for a local authority who is looking for someone to be responsible for answering stage one complaints and members enquiries on behalf of repairs and engineering services.
To have direct contact with customers in the provision of a front line complaint service.
To carry out investigations in line with the Council's overall vision, values and strategic aims, ensuring that excellent customer service is delivered.