We are looking for two individual to join our client in their Customer Relations team, where you will be responsible for logging and assisting with incoming complaints.
Being a professional and confident communicator, you will listen to each customer, understanding their query or complaint.
Following company guidelines and FCA regulations, each call will be logged and allocated to the system to ensure correct investigation.
In this interesting role you will be responsible for investigating complaints that have been received via written correspondence or that have been escalated from other departments, and ensuring a suitable resolution is achieved for both the customer, and the business.
You will be investigating complaints by liaising with internal departments, external parties and reviewing various pieces of evidence including call recordings.
SCUK, one of the UK's Leading Motor Finance companies are pleased to share that we are currently looking for a Customer Relations Advisor to join our busy Customer Service team, based in Redhill, Surrey.
Our client, an independent, family run, market leading commercial insurance brokerage based in Redhill, is currently looking to recruit an Administrator within their Commercial Insurance Team due to recent business growth.
This is a fantastic opportunity for someone with 6 months administration experience looking for that next step.
You will be administering commercial policies including new business paperwork, renewal administration as well as mid-term adjustments and will have the chance to develop and grow your own skill set and knowledge bank.
As a Recoveries Agent, you will be dealing with post default agreements that are experiencing financial difficulty and you will work with our customers to find appropriate solutions for their circumstances.
For our customers who are in financial difficulty, you will be more than just a friendly voice to answer their questions; you will be an attentive listener and problem solver too.
This is a 12 month FTC opportunity to support our Operations team on the roll out of our internal FiBa project.
SES Water is a local water company dedicated to providing high-quality water and exceptional service to our customers.
With a rich history of serving the communities in the Southeast of England, we are committed to delivering a reliable and sustainable water supply, ensuring that our customers have access to safe and clean water every day.